Jose Espinosa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sales Representative
Nexus
05.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Guest Service Agent
Royalton Splash
01.2022 - 01.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Customer Service Representative Team Lead
Boomsoursing
01.2019 - 01.2022
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Achieved consistently high-performance ratings from both customers and management through diligent monitoring and coaching efforts.
Sales Development Representative
Boomsourcing
02.2018 - 02.2019
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Utilized [Software] to manage sensitive client information and update existing and new client profiles.
Education
High School Diploma -
Garey High School
Pomona, Ca. United States05.2001
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Customer Retention
- Excellent Written and Verbal Communication
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Representative
Nexus
05.2023 - 05.2024
Guest Service Agent
Royalton Splash
01.2022 - 01.2023
Customer Service Representative Team Lead
Boomsoursing
01.2019 - 01.2022
Sales Development Representative
Boomsourcing
02.2018 - 02.2019
High School Diploma -
Garey High School
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