Summary
Overview
Work History
Education
Skills
Software
Timeline
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Jose Fernandez

Operations Supervisor
Mérida

Summary

Proven Operations Supervisor at Concentrix, adept in staff management and logistics expertise, enhanced team productivity.

Leveraged problem-solving and analytical skills to streamline operations, ensuring customer satisfaction and operational excellence. Demonstrates strong teamwork, collaboration, and a commitment to continuous improvement.

Overview

1
1
year of professional experience
1
1
Language

Work History

Operations Supervisor

Concentrix
10.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
  • Kept high average of performance evaluations.

Call Center Agent

Concentrix
07.2024 - 10.2024


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

Education

Biomedical Engineering

Instituto Tecnológico De Mérida
Mérida, Yucatán
08.2024

High School -

Universidad Del Valle De Mexico
Villahermosa, Tabasco
08.2020

Skills

Staff Management

Software

OFFICE 365

Timeline

Operations Supervisor

Concentrix
10.2024 - Current

Call Center Agent

Concentrix
07.2024 - 10.2024

Biomedical Engineering

Instituto Tecnológico De Mérida

High School -

Universidad Del Valle De Mexico

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Jose FernandezOperations Supervisor