Jose Francisco Leal Prado

1. Dynamic customer service professional with extensive experience at SSG Mexico, excelling in complaint handling and first-call resolution. Proven ability to enhance customer loyalty through effective conflict resolution and stress management. Adept at training new staff and collaborating across departments to achieve organizational goals. Committed to delivering exceptional service in high-pressure environments.

2. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

3. Support customer satisfaction efforts by managing follow-ups for clients with complex orders and low satisfaction levels, and by consulting with team leaders or supervisors to ensure timely and effective resolutions.

Hobbies: I am committed to continuous self-improvement through reading and physical exercise, striving to cultivate both mind and body. I value personal growth and take pride in supporting my family in any way I can.