Hi, I’m
Jose Hernandez
Front Desk Recepeptionist
Casimiro Castillo, Jalisco
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Hotel Alaran
Front Desk Receptionist
02.2023 - Current
Job overview
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Managed over 30 customer calls per day and increased sales by 10%
AT&T
Technical Support Representative
11.2019 - 11.2022
Job overview
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Followed up on all inquiries to ensure resolution of 95% metrics.
Alorica
IT Help Desk Agent
06.2016 - 08.2019
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up 100% with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Restaurant Don Chepe
Bartender Manager
01.2014 - 04.2016
Job overview
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Education
Bachillerato General Del Instituto De CompetenciasGuadalajara, Jalisco, Mexico
High School Diploma
05.2020 - 04.2022
Skills
Spreadsheet Tracking
Cash Handling
File Organization
Customer Service
Issue Handling
Scheduling
Technical Support
Timeline
Front Desk Receptionist
Hotel Alaran
02.2023 - Current
Bachillerato General Del Instituto De Competencias
High School Diploma
05.2020 - 04.2022
Technical Support Representative
AT&T
11.2019 - 11.2022
IT Help Desk Agent
Alorica
06.2016 - 08.2019
Bartender Manager
Restaurant Don Chepe
01.2014 - 04.2016