Jose Herrera

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Here we dispatched for AAA Insurance, for roadside assistance with AAA, we received inbound calls from clients

that had the misfortune off staying at the side of the road, either with a flat tire or ran out of gas as well as car accidents, we collected information regarding the situation, after collecting such information we contacted our road side assistance drivers, I made sure the truck available was near the location and had the required resources to cary out the job, giving our clients an estimate wait time through an outbound call maintaining contact with our drivers as well as our clients ensured a successful road side assistance.

• Contributed to improved route planning by analyzing data trends and making recommendations for adjustments as needed.
• Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
• Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
• Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.

Here we helped Business owners, who where in business during the pandemic Covid-19 in 2019, if th company was active during that time, with paperwork with details regarding company, we viewed the documents to confirm authentic document, once done documents go to the next stage of approval and contacted.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Here we sold a product named Omega XL, which is an all natural supplement for joint pain, the job consisted of receiving inbound calls from interested customers, at this job i excelled in sales and made it to platinum agent.

• Provided feedback from customers to product development team, influencing future product enhancements.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Exceeded sales targets through effective planning and goal setting.
• Set and achieved company defined sales goals.