Jose Luis Luna
Benito Juarez
Summary
Passionate about helping individuals achieve their dreams and driven by the desire to create innovative products and facilitate personal growth through transformative experiences. Experienced Operations Manager with expertise in overseeing workover and completion operations, effectively managing completion consultants and supervisors. Successfully implemented lean manufacturing practices to enhance productivity and reduce costs in completion processes. Strong focus on organization and attention to detail to consistently achieve safety objectives and minimize environmental impact. Recognized as a collaborative leader, excelling in fostering an engaged and empowering work culture by actively partnering with colleagues. Proven track record of building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments.
Overview
19
19
years of professional experience
Work History
Operations Manager
Qualfon Mexico City
01.2019 - 12.2024
- I am responsible for implementing the correct processes and practices in the organization so that our clients have the highest standards of quality and efficiency, exceeding expectations
- I formulate strategies to improve performance, develop staff and bring new clients to Qualfon
- I have more than140 people under my charge, my work teams are the best performing, growing in the last 5 years
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
FCA Mexico
01.2012 - 01.2019
- I was responsible for creating, implementing and operating the first FCA (Fiat Chrysler Automobile) call center in Mexico, with satisfaction rates of92%
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Supervisor
IKE Assistancia Mexico
01.2006 - 01.2012
- Answer employee questions and provide information and feedback
- Anticipate escalations and take calls when necessary
- Ensure compliance with attendance policies, established procedures, etc
- Keep management informed about issues and problems
- Prepare results and performance reports
Education
Lic. - International Business
University Del Valle de Mexico
12.2024
Finance & Accounting
Colegio de Preparación Técnica
01.1999
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- HTML / CSS
- Avaya Supervisor
- Microsoft Power BI
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Project management
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Goal setting
- Client relationships
- Strategic planning
- Project management abilities
- Project leadership
- Schedule management
- Process improvement
- Performance management
- Quality assurance
Hobbies and Interests
Gaming, Music, Reading, Coffee, Traveling
Awards
Qualfon Employee of the Year, Company,2023,2024, Qualfon Global Best Performer, Company,2022-2023-2024
Languages
English
Upper intermediate (B2)
Timeline
Operations Manager
Qualfon Mexico City
01.2019 - 12.2024
Operations Manager
FCA Mexico
01.2012 - 01.2019
Operations Supervisor
IKE Assistancia Mexico
01.2006 - 01.2012
Finance & Accounting
Colegio de Preparación Técnica
Lic. - International Business
University Del Valle de Mexico
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