Jose Macias
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Owner
Winnys, Food Company
05.2023 - Current
- Managed day-to-day business operations.
- Observing the preparation and serving of food
- Maintaining inventories
- Adhering to food safety regulations
- Administering payroll
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Co-Manager
Guess Factory
03.2022 - 05.2023
- Run as a store manager role from March 2022 to August 2022R
- Responsible for selling floor leadership with the overall goal of customer satisfaction
- Acts as second in command assisting the store manager in the overall running of an individual store,
- Customer Centricity role, Call/talk with loyalty customers, make virtual sales
- Resolve customer complaints regarding sales and service
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Approved regular payroll submissions for employees.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Associate Manager
EXPRESS NORTH STAR MALL
11.2020 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responded to and directed incoming calls and other communication.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Co-Manager
EXPRESS
02.2017 - 01.2020
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Direct foreign sales and service outlets of an organization
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Assistant Manager
HOT TOPIC
03.2015 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Coached employees on upselling products and recommending enhanced services.
Sales Leader
EXPRESS
08.2014 - 03.2015
- Resolve customer complaints regarding sales and service, Determine price schedules and discount rates
- Increased customer engagement to drive interest and boost sales opportunities.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Managed and motivated employees to be productive and engaged in work.
Stylist
EXPRESS
12.2012 - 08.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
Sales associate
EXPRESS
10.2011 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Business Administration -
LAREDO COMMUNITY COLLEGE
Laredo, TX05.2015
Skills
- English / Spanish Language
- Business Management
- Labor Relations
- Performance Management
- Workforce Management
- Staff Development
- Operations Management
- Strategic Planning
- Policy Implementation
- Task Delegation
- Recruiting and Interviewing
- Product and Service Knowledge
- Employee Performance Evaluations
References
Adrian Gonzalez, Store Manager, (956) 220-5494, Adriangonz@hotmail.com
Michelle Reyes, General Manager, (956) 763-3072, Customlane@aol.com
John Adams III, Store Manager, (956) 717-4101, JohnAdamsIII@guess.com
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Owner
Winnys, Food Company
05.2023 - Current
Co-Manager
Guess Factory
03.2022 - 05.2023
Associate Manager
EXPRESS NORTH STAR MALL
11.2020 - 03.2022
Co-Manager
EXPRESS
02.2017 - 01.2020
Assistant Manager
HOT TOPIC
03.2015 - 02.2017
Sales Leader
EXPRESS
08.2014 - 03.2015
Stylist
EXPRESS
12.2012 - 08.2014
Sales associate
EXPRESS
10.2011 - 12.2012
Business Administration -
LAREDO COMMUNITY COLLEGE
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