Jose Enirquee Popoca Aguir

Continuously monitor network systems for performance issues, outages, or anomalies.

Diagnose and resolve network problems to minimize downtime and ensure optimal performance.

Apply firmware and software updates to routers, switches, firewalls, and other network devices.

Ensure all devices are running secure and stable versions to prevent vulnerabilities.

Apply security patches and updates to mitigate risks and comply with organizational policies.

Respond to alerts and incidents promptly.

Document issues, resolutions, and escalate when necessary to higher-level support or engineering teams.

Configure network devices according to best practices and organizational standards.

Optimize network performance through traffic analysis and capacity planning.

Work closely with other IT teams to support infrastructure projects.

Communicate effectively with stakeholders regarding network status and planned maintenance.

Use monitoring tools to track network performance, uptime, and alerts.
Detect outages, latency issues, or abnormal traffic patterns.

Perform basic diagnostics on network devices (routers, switches, firewalls).
Resolve common issues like connectivity problems, device reboots, or configuration checks.

Respond to alerts and tickets promptly.
Document incidents, actions taken, and escalate to L2/L3 teams if needed.

Respond to incoming calls, emails, and tickets from users needing technical assistance.
Provide support for hardware, software, and basic network issues.

Troubleshoot common problems such as login issues, printer errors, software crashes, and connectivity problems.
Guide users through step-by-step solutions or remote assistance tools.

Log all incidents and service requests in the ticketing system.
Ensure accurate documentation of issues, actions taken, and resolution status.

Identify issues that require advanced troubleshooting and escalate to L2 or specialized teams.
Follow up on escalated tickets to ensure timely resolution.Assist with password resets, account unlocks, and basic user provisioning tasks.
Ensure compliance with security policies during access management.

Maintain a professional and empathetic attitude when dealing with users.
Ensure high levels of user satisfaction through clear communication and timely support.

Set up and configure routers, switches, access points, and cabling.
Ensure proper physical layout and labeling of network equipment.

Perform routine checks on network hardware to ensure optimal performance.
Clean, inspect, and test cables, connectors, and devices.
Diagnose and resolve physical connectivity issues (e.g., damaged cables, faulty ports).
Replace or repair malfunctioning hardware components.