Jose Rodriguez
Aguascaliente
Summary
I'm a highly-experienced leader/manager, with superior customer service skills, aimed at identifying, understanding and resolving all customer service needs. I am fully bi-lingual, being able to speak, read and write, both in English and in Spanish. I have in-depth experience, working in cross-cultural team settings, aimed at resolving corporate challenges/problems. Furthermore, I am a US Air Force, Gulf-War Veteran, having served "Honorably", for 26 years. Finally, I still seek both personal and professional development, coupled with maintaining my physical fitness, at a high level. I am energetic, highly-motivated and result-driving professional.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Social Security Adminstration
08.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reviewed and analyzed customer's SSA account records, both for Speaking and English speaking customers.
- Worked as team member to address and resolve SSA agency inter-agency problems/challenges.
- Pursued personal/professional development, by taking SSA on-line training classes and also completed Master's degree on-line classes, with West Texas A&M University, College of Business.
- Maintained high-level, personal physical fitness, by engaging in running, cycling and strength training.
Superintendent
US Air Force
05.1980 - 05.2006
- Reviewed daily/weekly F-16 fighter aircraft flying schedule, ensured proper manning to support daily flying operations and inspected all ongoing maintenance actions, on all 28-assigned, F-16 Fighter Aircraft.
- Efficiently planned, organized and executed daily/weekly flying operations, coupled with long-range military unit deployment planning.
- Managed and executed, complex fighter aircraft maintenance processes, aimed at maximizing quality, safety, cost-controls and overall military unit efficiency.
- As Superintendent, spearheaded Military Unit Safety Program, ensuring 100% compliance with all US Air Force and OSHA safety regulations by, conducting weekly unit safety briefings, ensuring compliance of continual training of all assigned personnel, and also conducting safety spot and no-notice, safety inspections, throughout the entire military unit, on a daily/weekly basis.
- Provided both safety briefings and written reports, to both US Air Base Leadership and Higher Headquarters.
Education
MBA - Business Administration And Management
West Texas A&M University
Canyon, Texas Bachelor of Science - Business Administration And Management
West Texas A&M University
Canyon, Texas 05.2014
Associate of Applied Science - Instructional Technology
Community College of The US Air Force
Alabama12.1990
Associate of Applied Science - Aircraft Armament Systems Technology
Community College of The US Air Force
Alabama11.1989
Skills
- Effective Bi-lingual Customer Service Skills
- Effective communication (speaking, listening and written)
- Problem solving
- Computer and software literate (Microsoft 10)
- Cross-culture team work member
- Punctuality
- Empathy
- Data collection
- Account updating
- Appointment Scheduling
- Personal and professional development
Accomplishments
First, I am fully bi-lingual, speaking, reading and writing in both Spanish and English. I have over 10 years of customer service experience, both in the US Air Force and as a Social Security Administration Customer Service Representative. I graduated from the US Air Force, Senior Non-commissioned Officers Academy, back in 2004, and earned the Senior Non-commissioned Officer of the Year, on two separate occasions (1996 and 2001). During my Undergraduate studies at West Texas A&M University, I earned recognition of the Dean's List, on two separate occasions.
Certification
Graduate certificate, from the US Air Force, Senior Noncommissioned Officers Academy (2006).
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Social Security Adminstration
08.2017 - 03.2020
Superintendent
US Air Force
05.1980 - 05.2006
MBA - Business Administration And Management
West Texas A&M University
Bachelor of Science - Business Administration And Management
West Texas A&M University
Associate of Applied Science - Instructional Technology
Community College of The US Air Force
Associate of Applied Science - Aircraft Armament Systems Technology
Community College of The US Air Force
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