Jose Tadeo Perez
Supervisor
Tlaquepaque,JAL
Overview
7
7
years of professional experience
Work History
Tech Support
AT&T
09.2023 - 10.2025
- Resolved customer inquiries efficiently by utilizing troubleshooting protocols, enhancing overall customer service experience.
- Provided technical support for various communication services, ensuring seamless operation for end-users.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
TATA
12.2021 - 08.2023
- Delivered exceptional customer support by resolving inquiries and complaints promptly, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to identify service gaps, leading to improved processes and increased operational efficiency.
- Worked for the company JCPenny. Handled calls resolving customer issues with online orders.
Supervisor
Alorica
08.2018 - 10.2021
- Led a team of customer service representatives, ensuring compliance with performance metrics and enhancing service delivery standards.
- Implemented training programs that improved team efficiency and reduced onboarding time for new hires.
- Developed and streamlined operational processes to optimize workflow and improve response times for customer inquiries.
- Monitored key performance indicators, providing actionable insights that contributed to a 15% increase in customer satisfaction.
Education
High School Diploma -
Riverwood International High School
Atlanta, Georgia 05.2001 -
Skills
Technical support
Troubleshooting protocols
Customer inquiries resolution
Remote assistance
Operational efficiency
Performance metrics compliance
Team leadership
Customer satisfaction improvement
Process improvement
Operations management
Strategic planning
Timeline
Tech Support
AT&T
09.2023 - 10.2025
Customer Service Representative
TATA
12.2021 - 08.2023
Supervisor
Alorica
08.2018 - 10.2021
High School Diploma -
Riverwood International High School
05.2001 -