JOSE VARGAS
San Diego
Summary
Dynamic Assistant General Manager at Chipotle Mexican Grill with proven expertise in staff management and operations oversight. Successfully enhanced customer satisfaction and retention through effective team leadership and process improvements. Skilled in budgeting and financial reporting, driving profitability while fostering a collaborative work environment. Committed to excellence in service delivery and employee development.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Chipotle Mexican Grill
06.2023 - 04.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Grill Cook
Chipotle Mexican Grill
08.2022 - 04.2025
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
Specialty Cook
Burger King
01.2021 - 08.2021
- Responded promptly to customer feedback, making necessary adjustments to recipes or preparations as needed for continuous improvement.
- Enhanced customer satisfaction by consistently preparing high-quality specialty dishes according to established recipes.
- Maintained cleanliness of workstations and equipment, adhering to strict sanitation guidelines to promote a safe working environment.
- Enhanced overall dining experience by providing exceptional service when interacting with guests during special chef table events.
- Boosted restaurant revenue by expertly crafting visually appealing and delicious daily specials for featured promotions.
- Supported kitchen staff morale through effective communication, respectful collaboration, and sharing of knowledge among peers.
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Operations oversight
- Budget control
- Business development
- Sales forecasting
- Financial reporting
- Customer retention
- Process improvement
- Business operations
- Financial leadership
- Training and development skill
- Budgeting and cost control
- Team leadership strength
- Teamwork and collaboration
- Customer service
- Staff hiring
- Effective leader
- Customer service management
- Scheduling
- Hiring and onboarding
- Employee motivation
- Schedule management
- Team leadership
- Decision-making
- Inventory management
- Inventory tracking and management
- Payroll administration and timekeeping
- Management team building
- Quality assurance
- Employee development
- Delegating work
- Staff scheduling
- Sales tracking
- P&L management
- Goal setting
- Desktops, laptops, and mobile devices
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant General Manager
Chipotle Mexican Grill
06.2023 - 04.2025
Grill Cook
Chipotle Mexican Grill
08.2022 - 04.2025
Specialty Cook
Burger King
01.2021 - 08.2021
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