AI Prompts
Jose Alberto Arias Lopez Reyes
Service Manager Supervisor
Tlajomulco de Zuniga
Summary
Results-oriented leader with expertise in managing client relationships and driving team success. Leverages conflict resolution and strategic planning to enhance service delivery and client satisfaction. Skilled in prioritizing tasks and fostering collaboration within teams to achieve organizational goals.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Manager
Wipro Technologies
Guadalajara, Jalisco, Mexico
02.2025 - Current
- Managed complex customer issues, coordinating multiple internal resources to implement effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Facilitated communication between departments to ensure timely resolution of customer concerns.
- Ensured client requests were completed to maintain strong customer satisfaction.
- Managed customer issues by actively pursuing solutions until resolved.
Senior Agent and Knowleadge Manager
Nielsen
Guadalajara, Jalisco, Mexico (Remote)
02.2022 - 02.2025
- Nielsen representative to conduct Sales, TV and Radio surveys.
- Managed data to support decision-making processes.
- Supervised team of 20, providing exceptional coaching and mentoring.
- Supervised team of 20, enhancing coaching and mentoring to elevate team capabilities.
- Streamlined organizational information flow by developing and implementing robust knowledge repositories.
- Data management for decision-making.
Assistant Contact Center Manager Teleperformance
Teleperformance
Guadalajara
05.2019 - 01.2022
- Proposed solutions to enhance customer satisfaction aligned with company policy
- Collaborated with employees to coordinate actions and efficiently perform assigned tasks
- Created and managed reports and files to support data-driven decision making
- Led successful cross-functional initiatives for continuous improvement in the contact center environment.
- Developed strong relationships with clients by prioritizing communication and understanding their unique needs.
- Proposal of solutions that guarantee customer satisfaction in accordance with company policy
- Collaboration with other employees in order to carry out coordinated action and perform assigned tasks
- Creation, management and presentation of reports and files.
Education
High School Diploma -
TecMilenio
Guaymas, Sonora, Mexico 05.2001 -
Skills
Customer-focused technical support
Customer retention
Call escalation management
Conflict resolution
Team leadership
Operations management
Process improvement
Time management
Problem-solving
Critical thinking
Customer rapport building
Additional Information
- .Sells Representative over phone.
- Have worked as part time selling life insurance.
Interests
Data Science
Timeline
Customer Service Manager
Wipro Technologies
02.2025 - Current
Senior Agent and Knowleadge Manager
Nielsen
02.2022 - 02.2025
Assistant Contact Center Manager Teleperformance
Teleperformance
05.2019 - 01.2022
High School Diploma -
TecMilenio
05.2001 -
Interests
ACTIVITIES AND
INTERESTS
, As well I like to spend time with
my daughter and girlfriend, I like
to go to the theater and enjoy
music, I love to travel to new
places and stay at home, ADDITIONAL INFORMATION
, Divorced, Documentation necessary to travel such as visa.