Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jose Alberto Nolasco Ibarra

Jose Alberto Nolasco Ibarra

Freelancer
Apodaca, Nuevo León

Summary

Dynamic customer service professional with a proven track record at GTCX Mexico, excelling in problem-solving and active listening. Enhanced customer satisfaction through effective communication and personalized service, while leveraging advanced English skills and multimedia production knowledge to drive engagement and loyalty.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional freelancer with deep understanding of client needs and project management. Known for delivering impactful results and maintaining high standards in every assignment. Collaborative team player who swiftly adapts to changing requirements to achieve goals. Skilled in communication, time management, and creative solutions, contributing to productive and positive work environment.

Experienced with diverse illustration techniques that bring concepts to life. Utilizes keen eye for color, composition, and detail to create visually appealing designs. Knowledge of industry-standard software and collaborative approach to ensure cohesive project outcomes.

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Global Telesourcing Mexico, S. De R.L. De C.V
Apodaca
08.2024 - 10.2024
  • Resolved customer requests quickly and effectively.
  • Great rapport-building methods result in clients feeling welcomed and well-tended.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved issues regarding hotels/motels at full vacancy and pointed customers to sister locations to stay the night

General Laborer

Cinemagic Movie Theaters
11.2018 - 01.2019
  • Strengthened customer loyalty through attentive service and personalized recommendations.
  • Increased sales with effective product displays and persuasive communication skills.
  • Collaborated with team members to achieve collective goals and maintain a positive work atmosphere.
  • Improved store appearance by performing routine cleaning duties, including sweeping floors, dusting shelves, and wiping down surfaces.

Education

Facultad De Artes Visuales - UANL (trunca)
Monterrey, Mexico

High School Diploma -

Preparatoria N1 Apodaca - UANL
Apodaca, Nuevo León
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Advanced English communication abilities

Skilled in digital illustration and design tools

Knowledgeable in multimedia production tools

Timeline

Customer Service Representative

Global Telesourcing Mexico, S. De R.L. De C.V
08.2024 - 10.2024

General Laborer

Cinemagic Movie Theaters
11.2018 - 01.2019

High School Diploma -

Preparatoria N1 Apodaca - UANL
05.2001 -

Facultad De Artes Visuales - UANL (trunca)
Jose Alberto Nolasco IbarraFreelancer