Jose Alberto Rocha Flores
Auckland
Summary
Process Quality and Supplier Quality expert with over 10 years of cross-industry knowledge, now strengthened by international experience in New Zealand. Currently driving supplier quality excellence for Fisher & Paykel Healthcare, engaging regularly in management-level discussions and mentoring junior engineers. Proven record of lowering scrap, improving supplier performance, and ensuring rigorous compliance with ISO 9001, ISO 13485, FDA QSR, and EU MDR. Ready to lead quality operations or supplier quality management at a regional or site leadership level.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Sr. Supplier Quality Engineer
Fisher & Paykel Healthcare
Auckland
07.2024 - Current
- Represent Supplier Quality in management-level meetings with managers, senior managers, and general managers, providing risk analysis, supplier status updates, and action plans for strategic decisions.
- Mentor and coach junior engineers on the team, accelerating their technical growth and preparing them for higher responsibilities in audits, transfers, and supplier management.
- Acted as Supplier Quality representative on 24 thermoforming tools relocation project across two suppliers, completing 24 part approvals without production impact from low stock.
- Managed supplier lifecycle activities, performance monitoring, and corrective actions for suppliers in Oceania, Asia, and North America.
- Collaborated with Product Development, Process Development, Supply Chain, and Operations Engineering on part approvals, first-article inspections, validation documentation, and supplier deliverables.
- Supported external ISO 13485 audits as back-room quality representative, ensuring preparedness and compliance.
- Served as lead auditor for external suppliers in New Zealand and North America, driving supplier compliance and quality improvements.
Sr. Quality Engineer
Integer Holdings Corporation
Tijuana
04.2023 - 06.2024
- Led a team of 3 senior technicians and 11 inspectors.
- Quality representative for product transfer from Brooklyn Park, USA to Tijuana, MX; validated 9 part numbers involving 15 CNC machines, and a CMM.
- Implemented scrap reduction from 0.54% to 0.30% in a damaged ceramic defect project; improved cost of poor quality.
- Developed Control Plans, PFMEAs, inspection plans, work instructions, SOPs; supported IQ/OQ/PQ and MSA protocols and reports.
- Managed NCMR, CAPA, customer complaints, and root cause analysis across three manufacturing areas; participated in external customer audits as back-room team member.
Quality Engineer
Stryker
Tijuana
07.2021 - 04.2023
- Supported multiple site transfers to Tijuana with Advance Operations; developed Control Plans, PFMEAs, inspection plans, work instructions, SOPs.
- Led IQ/OQ/PQ and MSA activities; oversaw EU MDR surveillance for Instruments Division.
- Sustained quality through NCMR, CAPA, and rejection follow-ups; supported external ISO 13485 certification audits for two divisions.
Sr. Supplier Quality Engineer
Hillrom, Inc. / Baxter
Tijuana
01.2020 - 04.2021
- Supervised 7 inspectors.
- Reduced supplier NMR closure from 90 to 45 days average; lowered quarantine inventory from $70k to $40k monthly.
- Coordinated supplier deliverables for cost reduction and welding project transfer which streamlined the production process at Hillrom's and Supplier's site.
- Owned supplier metrics: DPPM, SCAR timeliness, re-evaluation reporting.
- Internal auditor for ISO 13485; supported external ISO 13485 and MDSAP audits as SME and back-room team member.
- Analyzed supplier defect trends and communicated insights across departments.
QA/RA Specialist & Sr. QA/RA Specialist
Hillrom, Inc. / Baxter
Tijuana
09.2016 - 12.2019
- Completed complaint management transfer from France and USA to Mexico; audited complaint processes to align with FDA requirements.
- Developed coding tools for failure modes; reviewed complaints to identify potentially reportable events; supported monthly product performance reviews.
Supplier Quality Engineer
Autoliv Safety Technologies
Tijuana
08.2015 - 09.2016
- Managed 8D and non-conforming material processes; reviewed PFMEA and control plans; conducted containment and supplier corrective actions.
- Oversaw commodities including metal components, stampings, die cast, electrical parts.
- Coordinated MRB dispositions; conducted supplier audits to detect pre-production supply chain weaknesses.
Supplier Quality Supervisor
Kenworth Mexicana
Mexicali
06.2013 - 07.2015
- Supervised 7 inspectors; developed inspection plans, reducing supplier-related defects on-line by 40%.
- Led Six Sigma project for supplier quality improvement, estimated $50k USD savings.
- Implemented metrics reporting for corrective actions, scrap, and disposal; participated in supplier chargeback policy execution; trained in DMAIC and Six Sigma methods.
Education
MBA - Finance concentration
CETYS Universidad
01.2015 - 12.2016
Bachelor of Science - Industrial Engineering
CETYS Universidad
07.2009 - 07.2013
Bachelor of Arts - Management
City University of Seattle
07.2011 - 07.2013
Skills
- Quality and supplier development methods: PFMEA, Control Plans, MSA, SPC, 8D, SCAR, NCMR, product and process transfers
- Regulatory and audit compliance: ISO 9001, ISO 13485, FDA 21 CFR Part 820, EU MDR; internal and external audit support
- Cross‑functional collaboration: Product Development, Process Development, Supply Chain, Operations Engineering
- Tools and systems: Minitab, SAP, Oracle, Agile, OnePLM, Microsoft Office
- International experience: multi‑region supplier management and audit leadership across Oceania, Asia, and North America
Accomplishments
- Leadership and strategic influence at Fisher & Paykel Healthcare. Regularly present and actively participate as Supplier Quality representative in meetings with managers, senior managers, and general managers, offering technical insight, risk analysis, and mitigation plans that inform high-level decisions.
- Mentor and coach junior engineers within the Supplier Quality team, guiding them in root-cause analysis, audits, supplier management, and technical documentation. This has strengthened the team's capability to handle complex projects independently.
- Played a key role in supporting external audits, maintaining ISO 13485 standards, and ensuring preparedness across locations.
- Delivered measurable scrap reductions, faster nonconformity closure, and optimized supplier metrics in prior roles-showing ability to align quality with cost and efficiency goals.
Certification
- ASQ Certified Six Sigma Green Belt, CSSGB
- ASQ Certified Quality Engineer, CQE
- ASQ Certified Supplier Quality Professional, CSQP
- ASQ Certified Quality Auditor, CQA
Timeline
Sr. Supplier Quality Engineer
Fisher & Paykel Healthcare
07.2024 - Current
Sr. Quality Engineer
Integer Holdings Corporation
04.2023 - 06.2024
Quality Engineer
Stryker
07.2021 - 04.2023
Sr. Supplier Quality Engineer
Hillrom, Inc. / Baxter
01.2020 - 04.2021
QA/RA Specialist & Sr. QA/RA Specialist
Hillrom, Inc. / Baxter
09.2016 - 12.2019
Supplier Quality Engineer
Autoliv Safety Technologies
08.2015 - 09.2016
MBA - Finance concentration
CETYS Universidad
01.2015 - 12.2016
Supplier Quality Supervisor
Kenworth Mexicana
06.2013 - 07.2015
Bachelor of Arts - Management
City University of Seattle
07.2011 - 07.2013
Bachelor of Science - Industrial Engineering
CETYS Universidad
07.2009 - 07.2013