Jose Alejandro Ponce
Calvillo
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Queue Manager
SOFTTEK
04.2022 - Current
- Collaborate with the production team to understand business requirements and specifications around portfolio, analytics and risk management
- Solving complex problems using the latest mobile, web and cloud technologies
- Development and presentation of conclusions and solutions to senior executives and stakeholders
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Software Development -
Universidad Tecnologica De Calvillo
Calvillo, AguascalientesSoftware Development -
CECYTEA CALVILLO
Calvillo, AguascalientesSkills
- HTML5
- CSS
- JavaScript
- Communication
- Decision-Making
- Customer Service
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Performance Management
- Process Improvement
- Managing Operations and Efficiency
- Team Development
- OTRS
- Microsoft Office
Languages
SPANISH
ENGLISH
Driver License
B
Personal Information
- Place of Birth: Atlanta, Georgia
- Date of Birth: 11/03/01
- Gender: Hombre
- Nationality: American, Mexican
References
- Mauricio Yoel Trejo, +52 5540077863
- Ruben Angel Lopez Garcia, +52 4495163848
- Jorge Emilio Silva Velasco, +52 4495494716
Timeline
Queue Manager
SOFTTEK
04.2022 - Current
Software Development -
Universidad Tecnologica De Calvillo
Software Development -
CECYTEA CALVILLO
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