Jose Alfredo Ramos Espinosa
Financial Analyst
Ciudad Juárez
Summary
Dynamic professional with a proven track record at EDM, excelling in financial analysis and data interpretation. Skilled in Microsoft Excel, I enhance decision-making through clear reporting and training junior analysts. My ability to resolve conflicts with empathy and maintain professionalism under pressure has consistently improved team performance and client satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Intern
Boost Moblie
03.2010 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Albañil
Construction Specialties
04.2017 - 05.2017
- Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills, and hand tools.
- Read and interpreted blueprints, plans, or drawings to correctly lay blocks or bricks according to job or client specifications.
- Utilized common power and hand tools to complete each masonry project.
- Prepared work area using chalk lines, tapes, squares, and levels.
Spanish Interpreter
Data Mark
06.2017 - 08.2017
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Financial Analyst
EDM
10.2017 - Current
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Education
Entereprise Middle School
Madera CaliforniaSkills
Microsoft Excel
Financial statement analysis
Finance
Data analysis
Timeline
Financial Analyst
EDM
10.2017 - Current
Spanish Interpreter
Data Mark
06.2017 - 08.2017
Albañil
Construction Specialties
04.2017 - 05.2017
Customer Service Representative Intern
Boost Moblie
03.2010 - 01.2017
Entereprise Middle School