Jose Alfredo Rangel Collazo
Call Center Agent
Aguascalientes
Summary
Dynamic Medical Interpreter with Datamark, adept at enhancing patient understanding through precise interpretation of complex medical terminology. Leveraging cultural insight and interpretation accuracy, I streamlined communication processes, significantly reducing misunderstandings and ensuring confidentiality. Proven ability in patient assessment and call management, fostering seamless collaboration with clinical teams for optimal patient care.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Medical Interpreter
Datamark
02.2022 - 04.2025
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
Insurance Customer Service Representative
Centris
10.2020 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Comcast Customer Service Representative
Teleperformance
11.2013 - 10.2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Elementary School -
Willow Springs Elementary
North Carolina Middle School - Middle School Education
Fuquay-Varina Middle School
North Carolina 9th Grade - High School
Fuquay-Varina High School
North Carolina Skills
Cultural insight
Interpretation accuracy
Patient assessment
Call management
Timeline
Medical Interpreter
Datamark
02.2022 - 04.2025
Insurance Customer Service Representative
Centris
10.2020 - 07.2021
Comcast Customer Service Representative
Teleperformance
11.2013 - 10.2014
Elementary School -
Willow Springs Elementary
Middle School - Middle School Education
Fuquay-Varina Middle School
9th Grade - High School
Fuquay-Varina High School