Dynamic tech support professional with a proven track record at Telvista, adept at creating technical documentation and streamlining operations. Skilled in commercial customer support and collaboration, I excel in problem resolution and have consistently exceeded sales goals, demonstrating strong analytical abilities and effective communication skills.
Assisted clients seeking Personal Loans, with many having been previously denied. My primary responsibility was to guide them toward a more appropriate financial solution—typically a Debt Settlement Program—by clearly explaining its advantages. This required being well-prepared to address concerns, overcome objections, and handle pushback effectively. Conducted soft credit checks to perform thorough assessments of each client's financial situation and recommend suitable solutions.