Summary
Overview
Work History
Education
Skills
Timeline
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Jose Alfredo Alviz Jorge

Tijuana, Baja California

Summary

Dynamic tech support professional with a proven track record at Telvista, adept at creating technical documentation and streamlining operations. Skilled in commercial customer support and collaboration, I excel in problem resolution and have consistently exceeded sales goals, demonstrating strong analytical abilities and effective communication skills.

Overview

9
9
years of professional experience

Work History

Tech-Support

Telvista
08.2016 - Current
  • Created instructions and other technical documents to economically support operations and return aircraft to service.
  • Analyzed evidence and technical data submitted in support of studies to assess accuracy, precision and reliability.
  • Centralized resources for technologies, streamlining support and accelerating advisory process.

Sales Clerk

Cyber City
02.2024 - 03.2025

Assisted clients seeking Personal Loans, with many having been previously denied. My primary responsibility was to guide them toward a more appropriate financial solution—typically a Debt Settlement Program—by clearly explaining its advantages. This required being well-prepared to address concerns, overcome objections, and handle pushback effectively. Conducted soft credit checks to perform thorough assessments of each client's financial situation and recommend suitable solutions.

Sales Closer

PromoCall
03.2022 - 01.2024
  • Exceeded quarterly sales goals by 15%.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

Associate of Arts - Computer And Electronics Engineering

ITT Tech
Anaheim California
07-2006

High School Diploma -

Foothill High School
Tustin California
09-2004

Skills

  • Tech support
  • Tech support collaboration
  • Commercial customer support
  • Sales and Persuasion Skills – Effectively presenting alternative solutions and convincing clients to consider the Debt Settlement Program
  • Active Listening – Understanding client concerns, objections, and financial situations in order to respond appropriately
  • Communication Skills – Clearly explaining complex financial products and processes in a way that's easy for clients to understand
  • Objection Handling – Addressing pushback and concerns with confidence and professionalism to guide clients toward a decision

Timeline

Sales Clerk

Cyber City
02.2024 - 03.2025

Sales Closer

PromoCall
03.2022 - 01.2024

Tech-Support

Telvista
08.2016 - Current

Associate of Arts - Computer And Electronics Engineering

ITT Tech

High School Diploma -

Foothill High School
Jose Alfredo Alviz Jorge