Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Jose Andres Garnica

Laredo

Summary

Over 6 years of banking experience as a dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Organized and dedicated Universal Teller with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

IBC Bank
03.2018 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information 2 times per day.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed 2 times per month.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient 1 to 3 times per week.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions 1 or 2 times per week.

Teller Supervisor

IBC Bank
03.2018 - 05.2024
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Provided exceptional customer service during high-volume periods of over 100 transactions, demonstrating professionalism under pressure.
  • Promoted bank's products and services by consistently cross-selling to customers and achieving monthly goals of over 4 successful new money accounts .
  • Completed highly accurate, high-volume money counts of amounts exceeding $100,000.00 via both manual and machine-driven approaches.

Education

High School Diploma -

Universidad Tecmilenio: Campus Nuevo Laredo
Nuevo Laredo, Tamaulipas
05.2016

Skills

  • Customer Service

  • Data Entry

  • Computer Skills

  • Office Administration

  • Advance Microsoft Excel

  • Basic Accounting Skills

Additional Information

Employer's recommendation


Gabriela de la Garza

IBC Bank: Laredo - Laredo Head Teller / Executive Vice-President

  • Work Cell Phone: (956) 337-4100
  • Work Email: GabyDeLaGarza@IBC.com


Jonathan Garcia

IBC Bank: Laredo - Area Sales Manager

  • Work Cell Phone: (956) 309-5483
  • Work Email: JonathanGarcia@IBC.com

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Administrative Assistant

IBC Bank
03.2018 - 05.2024

Teller Supervisor

IBC Bank
03.2018 - 05.2024

High School Diploma -

Universidad Tecmilenio: Campus Nuevo Laredo

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Jose Andres Garnica