Summary

Overview

Work History

Education

Skills

Languages

Contacto

Timeline

Jose Angel Castillo Corona

Acapulco de Juárez,GRO

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

21

21

years of professional experience

Work History

Uber Partner

Uber

01.2024 - 06.2025

Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Accepted and processed fares.
Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.

Tour Executive

Gaxiola Tours

12.2022 - 01.2024

Customized unique experiences based on individual interests/preferences so customers would enjoy memorable vacations.
Ensured seamless trips by double-checking bookings prior departure dates.
Provided exceptional customer service throughout the entire travel planning process, ensuring repeat business from satisfied clients.

Costumer Services Agent

Teleperformance

11.2021 - 11.2022

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Utilized strong problem-solving skills to quickly identify and address customer issues.
Assisted in training new hires, sharing best practices for effective customer service delivery.

Costumer Service Agent

Aeromexico

04.2011 - 10.2021

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Streamlined communication processes for improved information exchange between customers and team members.
Utilized strong problem-solving skills to quickly identify and address customer issues.
Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer requests for products, services, and company information.

Room service

Pueblo bonito sunset beach

05.2006 - 05.2010

Managed inventory and supply levels for seamless room service operations without disruption or delay.
Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
Improved guest satisfaction by efficiently managing room service operations and addressing customer concerns promptly.
Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.

Costumer Service Agent

Princess cruises

05.2004 - 02.2006

Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Assisted in training new hires, sharing best practices for effective customer service delivery.
Promptly responded to inquiries and requests from prospective customers.
Delivered prompt service to prioritize customer needs.

Education

Graduate Certificate -

Colegio Nacional De Matematicas, Acapulco De Juárez

Skills

Customer service
Multitasking and organization
Team collaboration
Active listening
Customer relations

Call center experience
Problem resolution
Time management
Adaptability and flexibility

Languages

Inglés

Avanzado

C1

Contacto

joseacastillo1982@gmail.com

Timeline

Uber Partner - Uber

01.2024 - 06.2025

Tour Executive - Gaxiola Tours

12.2022 - 01.2024

Costumer Services Agent - Teleperformance

11.2021 - 11.2022

Costumer Service Agent - Aeromexico

04.2011 - 10.2021

Room service - Pueblo bonito sunset beach

05.2006 - 05.2010

Costumer Service Agent - Princess cruises

05.2004 - 02.2006

Colegio Nacional De Matematicas - Graduate Certificate,