Jose Antonio Mora Ayala
Tapachula, Chiapas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Family Business
02.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Teaching Staff Member
DIF Tapachula
01.2018 - 05.2018
- Collaborated with colleagues to develop and implement interdisciplinary lesson plans, fostering a comprehensive learning experience.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Staff Member
Camp Lokanda
05.2017 - 08.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
English Teaching -
Universidad Autónoma De Chiapas
Tapachula, Chiapas, Mexico12.2019
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Office Suite
Languages
English
Advanced (C1)
Timeline
Teaching Staff Member
DIF Tapachula
01.2018 - 05.2018
Staff Member
Camp Lokanda
05.2017 - 08.2017
Customer Service Representative
Family Business
02.2015 - Current
English Teaching -
Universidad Autónoma De Chiapas
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