Jose Antonio Salomon Ramirez

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• I led a multidisciplinary team serving owners, achieving an improvement in customer satisfaction (measured by NPS) over a four-year period.
  I coordinated payroll management and the achievement of commercial objectives, exceeding sales and service goals by an average of 18% annually.
  I developed and implemented individual training and coaching plans, increasing team productivity and reducing staff turnover.
  I oversaw recruitment and selection processes for different operational and administrative levels, ensuring strategic hires aligned with the organizational culture.
  I designed and executed monthly, quarterly, and annual performance reports, contributing to data-driven decision-making and continuous improvement.
  I fostered an organizational culture focused on operational excellence and commitment to corporate values, promoting integrity, respect, and a focus on results.

• Managed a team of security personnel, providing regular training for improved performance and professional growth.
• Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Improved response time to incidents by developing effective communication protocols within the security team.
• I coordinated security operations in nightclubs, ensuring compliance with emergency and civil protection protocols.
  I managed operational teams, supervising performance and implementing continuous improvement plans for personnel management and incident response.
  I implemented periodic reviews and preventative measures to ensure the safety of customers and employees.

Gestioné más de 150 solicitudes semanales de puntos y reservas para clientes internacionales, manteniendo una tasa de resolución efectiva del 97%.

Coordiné con áreas de contabilidad y recepción de más de 25 hoteles para la corrección de efolios y reservas, reduciendo errores administrativos en un 40%.

Implementé procesos de mejora en atención bilingüe que incrementaron la satisfacción del cliente en un 15% según métricas internas.