Jose Antonio Sanchez Guerra Lugo
Ensenada
Summary
More than 10 years of experience in the Tech Industry as a QA, QA Manager, Scrum Master, Project Manager, and Delivery Manager, in cross-collaboration with support departments such as Business Development, Recruitment, Human Resources, and now as a Production Manager, leading the efforts of Advancio's tech teams with their clients and business partners. My most rewarding experience has been 2: On the business side of things: Being able to provide solutions to different types of projects by analyzing issues, rectifying reliability issues proactively by monitoring progress, tracking KPIs, and managing budgets. On the internal team side: Being a mentor, facilitating staff development programs, and resolving interpersonal issues. I'm committed to inspiring and empowering our team members to achieve their full potential. Over the last 9 years, I had grown around 6 different teams, from a couple of resources to full Scrum and Maintenance teams. Experienced with IT infrastructure and strategic technology implementation to meet organizational goals. Utilizes advanced problem-solving techniques to streamline operations and enhance performance. Track record of managing complex projects, coordinating teams, and ensuring timely delivery of solutions. Knowledgeable Professional with asolid background in IT consulting, focusing on optimizing technology solutions for diverse business needs. Successfully guided multiple projects to completion, ensuring seamless integration and enhanced system performance. Demonstrated expertise in problem-solving and strategic planning, effectively managing client expectations and requirements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Consultant / IT Director
Advancio
01.2025 - 10.2025
- Led IT infrastructure projects for a Lift and elevators company, enhancing system performance and reliability across multiple platforms.
- Developed strategic technology roadmaps aligning IT initiatives with business objectives to drive efficiency.
- Implemented cybersecurity measures, safeguarding sensitive data and ensuring compliance with industry regulations.
- Conducted comprehensive system audits, identifying vulnerabilities and recommending actionable improvements.
- Advised clients on best practices for software deployment, optimizing user adoption and minimizing disruptions.
- Main Achievements: Starting as a consultant for a Southern California client, my impactful proposals quickly led the client to ask for a full-time role as their IT Director. This demonstrates a successful transition from advisory support to full organizational leadership.
Head of Production / IT Lead / Recruitment Lead
Advancio
12.2021 - Current
- As the head of Production, I am responsible for overseeing the production process and coordinating all activities to ensure enough resources on hand
- On the recruitment side, I review time and materials to ensure a cost-effective hiring, interviews, client communication during the recruitment phase, analyze tools and create proposals based on the company needs
- Overview and organize IT department initiatives and workload for the month, provide reports to upper management, analyze tools and create proposals based on the company needs
- Main Activities: Understand clients and teams needs, be a bridge between business and tech teams, Support sales on proposals, ensure Resource allocation based on cost and needs, raise issues to upper management, Support HR
- Main Achievements: Managed a team of 12 team leads, and being in charge of a production department of 85 engineers, Planned and executed an aggressive recruitment and onboarding plan to hire 30 engineers in 3 months for a client, Review Clients billing and approve numbers, budget, and headcount for each client, Maintain a functional IT team with my limited time, implemented AI tools to improve time administrative tasks
Delivery Manager / Recruitment Lead
Advancio
12.2020 - 01.2021
- As a Delivery Manager, I am responsible for overseeing the delivery process and workforce in a company, ensuring accuracy and timeliness
- On the recruitment side, I hired, trained, and created a capable recruiting crew to meet the growth requirements of our Clients
- Main Activities: Analyzing team members' performance and assigning workloads and resources according to the delivery requirements, control a delivery crew to guarantee accurate and on-time customer deliveries, Creating the project's scope and budget, Provide feedback and guidance for the recruitment team, Create a process to ensure proper candidate processing
- Main Achievements: I developed effective working connections with clients to expand the business, Maintain and oversee a 40 engineers team with our biggest client, Create the Recruitment department with non-technical people, and develop them into IT recruiters, understanding the different profiles and tech stacks, Reduce the recruitment and hiring times from a month to 2 weeks cycles, established relationships with Universities in the city
- Improved delivery efficiency by optimizing routes and scheduling for the team.
QA Manager
Advancio
12.2019 - 01.2020
- As a QA manager, I am responsible for ensuring that the software product is of high quality and meets the requirements of the client. Across the whole company, supporting +10 clients and projects
- Main Activities: Test Planning and Strategy, Overseeing and leading multiple projects, Automation Integration, Reviewing test documentation, Coordinating with cross-functional teams, including developers, product managers, and project managers, Continuous Improvement, Training, and Mentoring, Reporting, Providing feedback and suggesting improvements, Test closure, Support Releases, Creating tracking metrics
- Main Achievements: Create a proven development process to train JRs to Senior QAs, Standardize efforts in all the projects in the company, Manage expectations with clients, Create a Documentation Database for all our projects across the company, Support Sales in estimations
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
QA Lead
Advancio
12.2016 - 01.2019
- As the QA (Quality Assurance) Lead my main responsibilities are ensuring the quality and reliability of software products throughout their lifecycle
- Main Activities: Test Planning and Strategy, Test Case Design and Execution, Automation Integration, Defect Management, Coordinating with cross-functional teams, including developers, product managers, and project managers, Continuous Improvement, Training, and Mentoring
- Main Achievements: Expand the Team, Maintaining profit on the Rates, Mentor a team of interns into Capable resources that were able to deliver meaningful work to the project, Constant communication with the dev team and the other QAs, Maintain customer success and create a trusting relationship
- Tools: Office 365, Java and selenium web driver, Microsoft Azure DevOps, Sharepoint, Zoho, cisco VPN.
- Improved customer satisfaction with thorough validation of user requirements during the testing process.
Functional Test Engineer and QA Analyst
Advancio
12.2014 - 01.2015
- Assigned to insurance company in souther california that distributes exclusively through a network of more than 900 Brokers across nearly 2,000 locations
- The Company has long-standing relationships with these brokers, a bond that positions the clint for continued growth in the California auto insurance market
- As a member of the QA Team, I'm working on designing test cases and logging issues for the update on the points assignment for accidents and violations, checking that every value is consistent between Web rater and systems and Legacy Desktop applications, used to process policies.
- Main Activities: Give Status Report to QA Lead and Developers, Requirements Analysis, Manual testing, Databases testing, Defect Tracking Team Foundation Server, Test Cases Design, Test Summary
- Main Achievements: Work without formal Requirements documents (SRS), Use proper ISTQB standard for Bug Reporting and implement it as a requirement in the whole team, Constant communication with the dev team and the other QAs in other regions, Learn Business rules and different variables into the insurance industry
- Tools: Microsoft TFS, SQL Management Studio, Sonic Wall net extender, Java, Google Suite.
Functional Test Engineer and QA Analyst
Arkus Nexus
08.2014 - 12.2014
- Assigned to a company in United States corporation that operates a movie theater ticketing platform, selling movie tickets via telephone and the Internet.
- The team developed the Administration Tool where the company manages the Schedules, Amenities, offers, User Accounts, etc
- I worked closely with the development team doing all the QA management and execution for the project
- Main Activities: Create a Test Plan, Give Status Report to Clients, Requirements Analysis, Manual testing, Databases testing, GUI testing, Defect Tracking with Rally Software, Test Cases Design, Test Matrix and Test Summary Design, Automation Scripts
- Main Achievements: Adapt myself to work with Selenium Webdriver and Test NG, Test Releases on my own, Work without formal Requirements documents (SRS), Found several defects from releases deployed before my arrival, All Sprints Closed with no High defect in production
- Tools: Rally Software, XML Spy, SQL Management Studio, Selenium IDE, Eclipse, Visual Studio 2012, Surround SCM.
Functional Test Engineer and QA Analyst
Arkus Nexus
05.2014 - 08.2014
- Assigned to a Insurance company in the US
- I worked closely with the development team in the company site introducing an online rater for each of the 6 states were they sell policies, doing all the QA management and execution for the project
- Main Activities: Create a Test Plan, Give Status Report to Clients, Requirements Analysis, Manual testing, Databases testing, GUI testing, Defect Tracking with Rally Software, Test Cases Design, Test Matrix and Test Summary Design
- Train new Resources, Automate Test Cases
- Main Achievements: Introduce team to automation Testing, Introduce and teach the Team Members how to work with a QA in the team, Test Releases by my own doing a constant back and forward with the devs, overcoming unexpected problems, Work without formal Requirements documents (SRS)
- Tools: Rally Software, XML Spy, SQL Management Studio, Selenium webdriver, Eclipse.
Functional Test Engineer and QA Analyst
Pounce Consulting
01.2013 - 01.2014
- Assigned to a Multimedia client that manage the rights to Licensees to manufacture Disney merchandise for distribution or sale to others
- The website has different modules; the user can create, delete, and cancel lots of products depending on the user licensee's and rights and send them to the Company associates for approval
- Main Activities: Give Status Report to Clients, Requirements Analysis, Assign different Tasks to Team Members, Coordinate Releases, Manual testing, Databases testing, GUI testing, Defect Tracking with Quality center and Test Cases Design with Testopia
- Design and Coordinate UATs, Test Matrix and Test Summary Design
- Train new Resources
- Main Achievements: Requirement Analysis, Coordinate Team members, Test Releases by my own doing a constant back and forward with the devs, overcoming unexpected problems, Work without formal Requirements documents (SRS)
- Tools: Quality Center, Citrix, putty, Go to Meeting Quick connect, Microsoft Lync.
Functional Test Engineer
Softtek
03.2011 - 01.2013
- QA & Testing effort applied to enhancements performed to the company's website (http://www.virginmobileusa.com/) divided in various releases, customers can activate their accounts, migrate plans, view account status, and purchase items and services
- Worked with 3 Environments, Delta (DEV), Alpha (QA) and Production for 3 applications
- Main Activities: Give Status Report to Clients, Requirements Analysis, Assign different tasks to Team Members, Coordinate Releases, Manual testing, Databases testing, GUI testing, Defect Tracking with Bugzilla and Test Cases Design with Testopia
- Design and Coordinate UATs, Test Matrix and Test Summary Design
- Train new Resources
- Main Achievements: Requirement Analysis, Coordinate Team members, Coordinate UATs, Work without formal Requirements documents (SRS)
- Tools: Bugzilla/Testopia, Siebel, Oracle VMbox, Putty, Quality Center, IBM Synergy, HP click it.
IT Technical Support Specialist
Octagono Sistemas
01.2010 - 02.2011
- Enhanced system performance by identifying and resolving technical issues promptly.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Education
Bachelor of Science - Computer Science
Universidad Autónoma De Baja California
Ensenada, Baja California, Mexico01.2010
Skills
- Microsoft environments
- Ubuntu Linux
- Mac OSX
- Cost Control
- Operational Excellence
- Standard Operating Procedures
- Health and Safety Compliance
- Customer Satisfaction
- Capacity Planning
- Effective Communication
- Quality Assurance
- Team Leadership
- Performance Metrics
- Conflict Resolution
- Resource Allocation
- Workforce Training
- Project Management
- Stakeholder Engagement
- Production KPIs
- Decision Making
- Industry Trends Analysis
- Risk Assessment
- Inventory Management
- Root Cause Analysis
- Staff Scheduling
- KPI Tracking
- Equipment Monitoring
- Data-Driven
- Microsoft Visio
- UML
Accomplishments
Leadership Mentor in our internal training program
Leader of the year in 2022
Certification
- Entrepreneurial Operating System Model, N, EOS certified implementor, Los Angeles, California, 01/2016 - 03/2016
- Softtek .QA & Testing Academy, N, Softtek/UABC, Ensenada, Baja California, 01/2010 - 06/2010
Languages
Spanish
English
Bilingual or Proficient (C2)
Traveling Documents
- Visa, Yes, 10/2019
- Passport, Yes, 09/2019
Personal Information
Title: Software QA & Testing Engineer
Timeline
IT Consultant / IT Director
Advancio
01.2025 - 10.2025
Head of Production / IT Lead / Recruitment Lead
Advancio
12.2021 - Current
Delivery Manager / Recruitment Lead
Advancio
12.2020 - 01.2021
QA Manager
Advancio
12.2019 - 01.2020
QA Lead
Advancio
12.2016 - 01.2019
Functional Test Engineer and QA Analyst
Advancio
12.2014 - 01.2015
Functional Test Engineer and QA Analyst
Arkus Nexus
08.2014 - 12.2014
Functional Test Engineer and QA Analyst
Arkus Nexus
05.2014 - 08.2014
Functional Test Engineer and QA Analyst
Pounce Consulting
01.2013 - 01.2014
Functional Test Engineer
Softtek
03.2011 - 01.2013
IT Technical Support Specialist
Octagono Sistemas
01.2010 - 02.2011
Bachelor of Science - Computer Science
Universidad Autónoma De Baja California
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