José Armando Montiel Ojeda
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Desk Agent
Exactly IT
03.2022 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Answered customer telephone calls promptly and appropriately handled needs.
Salesman
Cinépolis
10.2018 - 07.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed recipes details to overcome objections and lock in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
BBA - International Business
Benemérita Universidad Autónoma De Puebla
Heroica Puebla De Zaragoza06.2022
Skills
- Written and Oral Communications
- Time Management
- Windows Operating System
- Problem Identification
- Team Oversight
- Problem-Solving Skills
- Listening Skills
- Customer Service
- Multitasking Skills
- Documentation of Events
Timeline
Service Desk Agent
Exactly IT
03.2022 - Current
Salesman
Cinépolis
10.2018 - 07.2019
BBA - International Business
Benemérita Universidad Autónoma De Puebla
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