Jose Arturo Bahena Torres

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group. Managed approximately 70 incoming calls per day. back to back atmosphere. Notes, emails, and collecting as much as possible, as soon as possible, and as nice as possible.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans. Top collector Undisputed.

• Delivering the best customer service possible
• Building rapport
• Discovering needs and providing the best options available.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• 'Managed approximately 60 incoming calls, emails and faxes per day from customers.'

• Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Achieved performance goals on consistent basis.
• Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• 'Managed approximately 70 incoming calls, emails and faxes per day from customers.'

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• 'Managed approximately 50 incoming calls, emails and faxes per day from customers.'

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• 'Managed approximately 30 incoming escalated calls, emails and faxes per day from customers.'