EXCELL & WORD
Jose Bernardo Nepomuceno Ramos
Customer Service Representative.
Aguascalientes
Summary
.As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Collections Agent
NRFM
08.2018 - 07.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
Quality Control Inspector
LINEA ITALIA.
AGUASCALIENTES
11.2014 - 07.2018
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications..
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative
Teleperformance
05.2013 - 08.2014
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
SANTEE EDUCATION COMPLEX
LOS ANGELES CALIFORNIA 01.2004 - 06.2009
Skills
Skip tracing
Call center experience
Collections processing
Debt negotiation
Auditing techniques
Sampling methods
Calibration procedures
Digital photography
Social media
Advanced camera skills
Software
Timeline
Collections Agent
NRFM
08.2018 - 07.2024
Quality Control Inspector
LINEA ITALIA.
11.2014 - 07.2018
Customer Service Representative
Teleperformance
05.2013 - 08.2014
High School Diploma -
SANTEE EDUCATION COMPLEX
01.2004 - 06.2009
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