Dynamic customer service professional with a proven track record at Hergom Medical, enhancing client satisfaction and loyalty through exceptional service and effective communication. Skilled in customer service improvement and adept at resolving disputes, I consistently foster positive brand experiences and drive repeat business.
Hi, I’m
Jose Carlos Diaz Pereira
Bilingual Angent
Guadalajara, Jalisco,JAL
Summary
Overview
9
years of professional experience
2
Languages
Work History
Hergom Medical
Costumer Service
02.2017 - 10.2023
Job overview
- Delivered exceptional customer service and supported positive brand experience.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Resolved guest inquiries punctually and politely for professional customer service.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
- Increased repeat business through exceptional customer service and communication skills.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
Zapaterias Francis
Costumer Service
06.2014 - 11.2016
Job overview
- Provided exceptional customer service, leading to increase in repeat patronage.
- Delivered exceptional customer service by proactively identifying and addressing client needs.
- Provided exceptional customer service, resolving disputes promptly and professionally.
Education
Secundaria Mixta U 8Guadalajara, Jalisco, Mexico
High School Diploma
05.2001
University Overview
Skills
Customer service training
Customer service oversight
Strong customer service
Customer service improvement
B2B sales and customer service
International customer service
Customer service and care
music
music
i like to hear music on my free time, also i enjoy going to the cinemas and whatch a movie
Timeline
Costumer Service
Hergom Medical
02.2017 - 10.2023
Costumer Service
Zapaterias Francis
06.2014 - 11.2016
Secundaria Mixta U 8
High School Diploma
05.2001