Summary
Overview
Work History
Education
Skills
Timeline
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JOSE CARLOS MARTIN VARELA

Customer Service Agent
Cancún, Quintana Roo,QUINTANA ROO

Summary

I am 10 year experienced as a Customer service agent realising check in for national and international flights. As well i took care of bording the clients for national and international destination as USA, CAN and Central America. with interjet where i am currently working i was more in the Lost&Found area where i usedthe tools as Nettracker . As well i support the check in team for the international flights but more based in migration and custom procedure.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

American Airlines
CANCUN
03.2020 - 07.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • In charge of security screening and passenger service procedures at check-in and in the gate area
  • Provides assistance to passengers as requested or required
  • Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
  • Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
  • Able to lift and carry bags and boxes weighing up to 70 lbs
  • Ability to stand for prolonged periods of time

Customer Services Agent Lost&found

ABC AEROLINEAS INTERJET
Cancún, Quintana Roo
12.2015 - 06.2018
  • Check-in domestic flights and international flights to USA, CANAD.
  • Bording domestic flights and international flights.
  • In charge of the lost&found de partment (Temporally).
  • Delivery of the GENDEC to the authorities.

Customer Services Agent

VOLARIS
Cancún, Quintana Roo
10.2015 - 11.2015
  • Reception of the stop nights flights.
  • Customer services.
  • Job expectation in lost&found area.
  • Assistance with uncompanied minor.
  • Deliviry of the arpel.

Education

Estudios Profesionales - TÉCNICO EN INFORMÁTICA

INSTITUCIÓN: CECYTE PLANTEL CANCUN II
CANCUN MEXICO
01.2012

DIPLOMADO - TECNICO EN SISTEMAS Y WEBMASTER

INTUICION: CETEC CANCUN S.C.
CANCUN MEXICO
01.2011

Estudios Universitarios / Truncos - LICENCIATURA EN TERAPIA FISICA

INTUICION: UPQROO
CANCUN MEXICO
01.2015

Skills

  • Skill with computers

  • Flexibility available

  • Teamwork

  • Work under pressure

  • Written and spoken English Medium level

Timeline

Customer Service Agent

American Airlines
03.2020 - 07.2025

Customer Services Agent Lost&found

ABC AEROLINEAS INTERJET
12.2015 - 06.2018

Customer Services Agent

VOLARIS
10.2015 - 11.2015

Estudios Profesionales - TÉCNICO EN INFORMÁTICA

INSTITUCIÓN: CECYTE PLANTEL CANCUN II

DIPLOMADO - TECNICO EN SISTEMAS Y WEBMASTER

INTUICION: CETEC CANCUN S.C.

Estudios Universitarios / Truncos - LICENCIATURA EN TERAPIA FISICA

INTUICION: UPQROO

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