Driven by a passion for excellence in customer service. Leveraged negotiation and communication skills at ATT to achieve top debt collection results. At TATA Consulting Services, led a team to enhance service quality, fostering repeat business through superior customer service management. Committed to professional growth, consistently meet performance goals, blending hard skills in customer service with soft skills in team collaboration. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Jose Carlos Reynoso Alcantar
Summary
Overview
Work History
TATA Consulting Services
Job overview
- Provided customer service on accounts and resolved problems.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Provided extraordinary customer service to clients.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Monitored and reported technical issues to deliver quality customer service.
- Managed specialist team to provide technical assistance and customer service.
- Cross-trained and backed up other customer service managers.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 10%
ATT
Job overview
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
PRONI (State English Program PUBLIC)
Job overview
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Planned lessons for classroom of 25 students.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Alorica
Job overview
- Provided customer service on accounts and resolved problems.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Provided extraordinary customer service to clients.
- Delivered exceptional customer service, addressing concerns and providing product information.
Teletech
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Teleperformance
Job overview
- Maintained excellent customer service and positive attitude.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Provided exceptional customer service through timely deliveries and professional communication.
Education
UDGGuadalajara, Jalisco, Mexico
University Overview
CambridgeEngland
University Overview
CELT-P (Certificate in English Language Teaching – Primary) is a fully online teacher training course for teachers of English to primary level students (6-12 years). Using blended learning, self-study, live input sessions, observations, and feedback from expert IH London trainers, this course will help you get the best from your students by developing your classroom skills and teaching confidence.
CambridgeEngland
University Overview
The Teaching Knowledge Test (TKT) is a series of modular teaching qualifications that will give you a Cambridge Certificate for each completed module. It is ideal for people who need to prove their teaching knowledge with a globally recognised certificate. The examination is structured flexibly, allowing you to study and prepare at your own pace and according to your availability.
UDGGuadalajara, Jalisco, Mexico
University Overview
Skills
Timeline
Similar Profiles
Yoganatha PrabhuYoganatha Prabhu
Assistant Manager at TATA Consulting ServicesAssistant Manager at TATA Consulting Services
Carlos FerreirasCarlos Ferreiras
Infrastructure Analyst at Tata Consulting ServicesInfrastructure Analyst at Tata Consulting Services
Suleman ShahabSuleman Shahab
Technical Lead - Sr. Frontend/Full Stack Engineer at Tata Consulting ServicesTechnical Lead - Sr. Frontend/Full Stack Engineer at Tata Consulting Services