Jose Carlos Salazar Sanchez
Bilingual Customer Service Representative
Tecamac, Mexico,Mexico
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever Mexico Contact Services
Tlalnepantla, Mexico, Mexico (Remote)
06.2023 - Current
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company app improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Specialist
Ttec
Mexico City, Mexico
7 2022 - 5 2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Teleperformance
Iztapalapa, Mexico City, Mexico
07.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Handled over 50 calls per shift filing bank disputes and providing disputes status.
English Teacher
Interlingua Tecamac
Tecamac, State of Mexico, Mexico
05.2018 - 01.2019
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared and implemented lesson plans covering required course topics.
- Implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Car Sales Executive
Nissan Surman Tecamac
Tecamac, State of Mexico, Mexico
08.2015 - 06.2017
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Bachillerato Tecnologico Cuauhtemoc
State Of Mexico 08.2017 - 05.2020
Skills
Good communication skills
Complaint resolution
Creative problem solving
Multitasking abilities
Customer Relations
Excellent written and oral communication
Languages
Spanish
Advanced
English
Advanced
Timeline
Customer Service Representative
Foundever Mexico Contact Services
06.2023 - Current
Customer Service Representative
Teleperformance
07.2021 - 07.2022
English Teacher
Interlingua Tecamac
05.2018 - 01.2019
High School Diploma -
Bachillerato Tecnologico Cuauhtemoc
08.2017 - 05.2020
Car Sales Executive
Nissan Surman Tecamac
08.2015 - 06.2017
Customer Service Specialist
Ttec
7 2022 - 5 2023