Jose Daniel Llerandi Márquez
Agent In Customer Service
Ciudad Lopez Mateos
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Results CX
State Of Mexico
12.2023 - 02.2024
- Customer solution bilingual (Spanish - English)
- Managed over 50 customer calls per day.
- Streamlined call center processes for improved efficiency and reduced wait times
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Customer Service Representative
Foundever
State Of Mexico
06.2023 - 09.2024
- Customer solution bilingual (Spanish - English)
- Managed over 50 customer calls per day.
- Streamlined call center processes for improved efficiency and reduced wait times
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Customer Solutions Representative
Atento
State Of Mexico
08.2022 - 06.2023
- Customer solution bilingual (Spanish - English)
- Managed over 50 customer calls per day.
- Streamlined call center processes for improved efficiency and reduced wait times
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Education
High School Diploma -
UVM
Mexico, Mexico 07.2015 - 08.2018
Skills
Call Management
undefinedTimeline
Customer Service Representative
Results CX
12.2023 - 02.2024
Customer Service Representative
Foundever
06.2023 - 09.2024
Customer Solutions Representative
Atento
08.2022 - 06.2023
High School Diploma -
UVM
07.2015 - 08.2018
Similar Profiles
Phylesha EdmondPhylesha Edmond
Pharmacy Help Desk-Temporary Remote Position at Results-CXPharmacy Help Desk-Temporary Remote Position at Results-CX
Melissa MillerMelissa Miller
Remote Customer Service Representative at Results CXRemote Customer Service Representative at Results CX
Matthew BarkerMatthew Barker
B2B Account Manager - Pearson Sales Associate/SME at Results CXB2B Account Manager - Pearson Sales Associate/SME at Results CX