Jose De Jesus Flores Valencia
Guadalajara, Jalisco
Summary
With over 10 years of experience driving customer growth and revenue through strategic planning and execution, I possess a unique blend of international client management and cross-functional leadership expertise My career has been dedicated to delivering exceptional customer service and support, both internally and externally. I excel at building long-term relationships, understanding customer needs, and tailoring solutions to drive business results through daily interactions with diverse stakeholders, including customers, billing teams, sellers, PMs, CFOs, and more, I have elevated my ability to navigate complex environments, think critically, and communicate effectively. My strong verbal and written communication skills enable me to foster lasting relationships and drive success.
With a background in logistics and accounts receivable, I bring a unique perspective to IT procurement, ensuring cost-effective purchasing and vendor compliance. My analytical skills, financial expertise, and experience in procurement lifecycle management align perfectly with the IT Procurement Senior Specialist role, driving efficiency and value optimization within IT procurement processes.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Partner Support Specialist
MoneyLion
12.2022 - Current
- Monitored partner performance metrics, identifying areas for improvement and implementing targeted action plans.
- Enhanced partner satisfaction by providing timely and efficient support on various issues.
- Developed training materials for new team members to facilitate a smooth onboarding process.
- Maintained detailed records of partner interactions, tracking progress and ensuring timely follow-up on outstanding issues.
- Evaluated the effectiveness of current support practices, recommending adjustments that led to more efficient operations and better experiences for partners.
- Collaborated with cross-functional teams to address partner needs and deliver optimal solutions.
Procurement Operations Analyst
Hewlett Packard Enterprise
02.2017 - 07.2022
- Assisted in the development of procurement policies and procedures, ensuring compliance with industry standards and best practices.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Analyzed procurement data to identify trends, develop forecasts, and make informed purchasing decisions.
- Collaborated with cross-functional teams to ensure timely execution of purchase orders and efficient management of the supply chain.
- Gathered, documented, and modeled data to assess business trends.
Logistics Specialist
Hewlett Packard
09.2014 - 02.2017
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Monitored performance of logistics operations to identify areas for improvement.
Order Management Specialist
Hewlet Packard
10.2009 - 09.2014
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed order terms and conditions with customers to comply with company policy.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
Education
Associate of Science - International Business
UTEG
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Sales support
Cross-functional coordination
Customer service
Customer engagement
Ticket management
Data entry
Client communication
SLA compliance
Customer relationship management
Incident management
Documentation and reporting
Problem-solving
Timeline
Partner Support Specialist
MoneyLion
12.2022 - Current
Procurement Operations Analyst
Hewlett Packard Enterprise
02.2017 - 07.2022
Logistics Specialist
Hewlett Packard
09.2014 - 02.2017
Order Management Specialist
Hewlet Packard
10.2009 - 09.2014
Associate of Science - International Business
UTEG
05.2001 -
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