Jose De Jesus Perez Ibarra
Tijuana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Legal Virtual Assistant
Legalsoftassociates
07.2024 - 09.2024
- Monitored emails aprocimately 100 emails a day, organized inbox, and prioritized messages for supervisor.
- Answered and screened aproximately 7 calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Insurance Specialist
Integon Insurance
11.2023 - 06.2024
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
Assistant Accountant
Shark Sportsware
05.2023 - 07.2023
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Completed financial reports, providing insight into performance, operations and cash flow.
Quality Analyst
TaskUs
09.2022 - 04.2023
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Consulted manuals and process documents to investigate malfunctions.
Customer Service Representative
TaskUs
06.2020 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customs Brokerage Support Staff Member
Despacho Rebeil
09.2021 - 11.2021
- Continuously sought ways to optimize customs brokerage processes, leading to increased efficiency and client satisfaction.
- Tracked shipments from origin to destination using various software programs, keeping clients informed on progress at all times.
- Prepared comprehensive reports outlining shipment activity trends for senior management review.
- Coordinated with carriers and freight forwarders to expedite shipments and minimize transit times for clients.
Collections Agent
Voxcentrix
01.2020 - 05.2020
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
Technical Support Representative
CCSI
09.2019 - 12.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Law School -
Universidad Humanitas
Tijuana, Baja California, Mexico2023
High School Diploma -
Siglo XXI
Rosarito, Baja California09.2018
Skills
- Mail Sorting
- Special Assignments
- Team Meetings
- Word Processing
- Gathering Requirements
- Promotional Support
- Calendaring
- Corporate Reporting
- Past Due Procedures
- Process Optimization
- Customer Service Expertise
- Document Preparation
- File Organization
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsHobbies
- Building or customizing personal computers
- Fixing or troubleshooting computers
- Online gaming
- Online learning
- Music theory and analysis
- Stock market analysis
- Mixology
Timeline
Legal Virtual Assistant
Legalsoftassociates
07.2024 - 09.2024
Insurance Specialist
Integon Insurance
11.2023 - 06.2024
Assistant Accountant
Shark Sportsware
05.2023 - 07.2023
Quality Analyst
TaskUs
09.2022 - 04.2023
Customs Brokerage Support Staff Member
Despacho Rebeil
09.2021 - 11.2021
Customer Service Representative
TaskUs
06.2020 - 08.2022
Collections Agent
Voxcentrix
01.2020 - 05.2020
Technical Support Representative
CCSI
09.2019 - 12.2019
Law School -
Universidad Humanitas
High School Diploma -
Siglo XXI
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