José Eduardo Socorro Castillo
Renewals Manager
Ciudad De Mexico
Summary
Highly motivated and results-driven professional with 6+ years of experience in customer success, renewals, account management, and sales. Proven ability to manage customer portfolios, drive revenue growth, renewal rate improvements, and contract uplifts, while building trusted relationships with C-suite stakeholders. Strong background in cloud/software solutions with expertise in negotiation, forecasting, and cross-functional collaboration. Passionate about customer advocacy, innovation, and contributing to team success.
Overview
3
3
years of professional experience
3
3
Certifications
1
1
Language
Work History
Associate Renewals Manager
Salesforce
07.2024 - Current
- Manage the full renewal cycle for mid-market & enterprise portfolios across US & LATAM, ensuring retention and growth in Sales Cloud, Finance Cloud, Slack, and MuleSoft.
- Negotiate complex contracts with cross-functional partners (Sales, CS, Legal) to achieve successful renewals.
- Build trusted relationships with executives to mitigate churn, identify upsell opportunities, and drive adoption.
- Deliver renewal forecasts through the analysis of customer usage and health metrics.
- Fluent in English and Spanish, with proven success in managing diverse stakeholders across North and South American markets.
- Run a weekly team meeting to get feedback and share knowledge with other colleagues.
Senior Renewals Account Manager
Qualtrics
01.2024 - 08.2024
- Led renewals for the APJ region, leveraging Salesforce dashboards for visibility and forecasting accuracy.
- Collaborated with Sales, CS, and Deal Desk to streamline renewals and contract closures.
- Calculated uplifts, managed ARR/ACV bookings forecasting, and guided team OKRs for the India-based team.
- Leading the team and helping to ramp up new team members, and supporting skip-level sessions with managers from other countries.
SME, Software & Cloud (Sales Ops)
Software One
04.2023 - 02.2024
- Served as SME for software/cloud, supporting Account Managers and customers in closing deals.
- Managed CRM data accuracy, order processing, and deal lifecycle management.
- Worked with vendors like CrowdStrike, Fortinet, and Oracle for solution delivery.
Sales Representative
Lendigate
09.2022 - 03.2023
- Prospected inbound/outbound leads, building a $250K pipeline.
- Tracked opportunities and drove B2B sales using CRM systems.
- Recommended and implemented sales process improvements.
Education
Bachelor - International Business
Tecnológico de Monterrey
06.2022
Skills
Customer Success
Certification
Certifications:
Timeline
Associate Renewals Manager
Salesforce
07.2024 - Current
Senior Renewals Account Manager
Qualtrics
01.2024 - 08.2024
SME, Software & Cloud (Sales Ops)
Software One
04.2023 - 02.2024
Sales Representative
Lendigate
09.2022 - 03.2023
Bachelor - International Business
Tecnológico de Monterrey