Jose Eduardo Lira Molina
Customer Service Specialist
CDMX
Summary
Proven track record in enhancing customer satisfaction and retention at SML-Relocation, leveraging strong listening skills and attention to detail. Excelled in real estate administration, demonstrating exceptional multitasking and organization. Skilled in Microsoft Office, adept at issue resolution. Documented strengths in building and maintaining relationships with diverse range of coworkers in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Consultant
SML-Relocation
03.2023 - Current
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Generated leads with minimal mistakes to ensure a great start to our non-corporate sales process.
- Reviewed video surveys
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
Video Remote Interpreter
AMN Healthcare
02.2021 - 12.2022
- Spanish-English-Spanish interpretation in a fully medical environment.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Real Estate Assistant / Agent
Be Real Bienes Raíces
03.2018 - 03.2021
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted clients in home staging and overall preparation for real estate sales process.
- Processed applications and paperwork in accordance with state and federal laws. Wrote/edited leasing contracts myself.
- Managed the company's inventory both on our dedicated website and different marketing sites.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Over The Phone Interpreter
Human Quality
08.2017 - 10.2018
- Ensured accurate and efficient real-time interpretation for emergency situations like 911 calls.
- Demonstrated exceptional attention to detail when interpreting technical terminology for specialized industries such as healthcare, law, or finance.
- Handled complex situations with professionalism, remaining calm under pressure while interpreting difficult conversations.
Real Estate Agent
Coldwell Banker-Itaca
07.2014 - 12.2016
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Bachelor of Arts - English Language And Literature
Universidad Veracruzana
Xalapa, Veracruz 05.2001 -
Skills
Customer Relations
Real Estate industry background
Issue Resolution
Attention to Detail
Computer Skills
Listening Skills
Data Entry
Multitasking and Organization
Microsoft Office
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Certification
[Digital Marketing Fundamentals], [Google]
Interests
Rugby
Music, I play the drums
Cooking
Timeline
Service Consultant
SML-Relocation
03.2023 - Current
Video Remote Interpreter
AMN Healthcare
02.2021 - 12.2022
[Digital Marketing Fundamentals], [Google]
07-2020
Real Estate Assistant / Agent
Be Real Bienes Raíces
03.2018 - 03.2021
Over The Phone Interpreter
Human Quality
08.2017 - 10.2018
Real Estate Agent
Coldwell Banker-Itaca
07.2014 - 12.2016
Bachelor of Arts - English Language And Literature
Universidad Veracruzana
05.2001 -
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