Jose Edwin Gonzalez Garcia
Ecatepec
Summary
Dynamic professional with extensive experience in customer service and collections, notably at Reprise Financial. Demonstrates exceptional patience and communication skills, effectively negotiating repayment plans. Proven ability to maintain high standards of safety and efficiency, complemented by minor vehicle repair expertise. Committed to delivering outstanding service and fostering positive client relationships.
Overview
21
21
years of professional experience
Work History
Taxi Driver
Self-employeed
09.2011 - Current
- Delivered exceptional customer service while ensuring safe, timely transportation for passengers.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure safety standards.
Collections Agent
Reprise Finanial
06.2024 - 09.2025
- Managed delinquent accounts, ensuring timely collection and resolution of outstanding balances.
- Upselling\Cross Sale
- Collect as much as possible
- Scheduling Appointment for clients who were willing to payoff debt
- Retention
Customer Service Representative
Alto
07.2022 - 09.2023
- Resolved customer complaints with empathy, and the best customer care treatment
- Sales if required by employer
- Up selling if required
- Cross Sales
- Setting up appointment's for the client and referring to corresponding Dept.
- Retention
Bilingual Customer Service Representative
Atento
10.2017 - 12.2018
- Provided exceptional bilingual support to customers.
- Resolved customer needs in a timely manner
- Trained new team members on customer service protocols and software systems.
- Worked with other Dept's to get the best experience
Candel Maker
Luz Del Mundo
07.2010 - 07.2013
- Developed and executed candle-making processes, ensuring high-quality product standards.
- Trained new employee on safety measures and Process to make candels.
- Meet the quota per day/per empoyee on a timely matter
Machine Operator
Renwew Energy
01.2005 - 05.2010
- Operated and monitored products to ensure optimal production efficiency.
- Collaborated with team members to make sure product's gets to destiny for max production
- Trained new operators on safety protocols and machinery operation procedures.
Education
Transcripts Only -
Whitewater Highschool
Whitewater, WISkills
- Patience and tolerance
- Punctuality
- Road safety
- Professional and courteous
Community Church Services
Try to give back to the community and help out at much as I can, and give back
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Collections Agent
Reprise Finanial
06.2024 - 09.2025
Customer Service Representative
Alto
07.2022 - 09.2023
Bilingual Customer Service Representative
Atento
10.2017 - 12.2018
Taxi Driver
Self-employeed
09.2011 - Current
Candel Maker
Luz Del Mundo
07.2010 - 07.2013
Machine Operator
Renwew Energy
01.2005 - 05.2010
Transcripts Only -
Whitewater Highschool