Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose “Eli” Gonzalez

Jose “Eli” Gonzalez

Durango

Summary

Project Administrator with 10 years of experience in customer service across various roles and industries. I'm known for being a reliable team player, with strong communication skills, and a commitment to continuous growth. I consider myself highly adaptable to different customer needs and situations. I am always aiming to make clients feel heard, respected, and supported. I like to bring a detail-oriented approach to managing projects and a calm, solutions-focused mindset when working with teams or clients under pressure.

Overview

14
14
years of professional experience

Work History

Project Administrator

Above & Beyond
09.2020 - 08.2025
  • Managing multiple, different, concurrent, construction admin-related projects. Such as remodels, restoration work, tenant/home improvements, etc.
  • I acted as the primary point of contact with homeowners and property management clients via email, texts, or phone calls. Ensuring the job was going as planned, and resolving any questions or concerns they had.
  • Documenting in detail the status of jobs and projects. Such as the progress of the project, concerns a client had, pictures, and actioning them to keep the project running smoothly. This involved multitasking between different programs and apps to ensure all updates are received from onsite workers and clients, etc.
  • Ensuring jobs are invoiced, and job costs are allocated properly. This means keeping track of hours, scopes of work, materials purchased, etc.

Quality Analyst

Teleperformance
06.2017 - 09.2020
  • Made sure customer service agents were using the correct scripts for their roles.
  • I checked that the scripts worked well and made sense in real situations.
  • Created training plans and helped agents understand the product, and meet their goals.

Bilingual Customer Service Representative

Teleperformance
07.2013 - 06.2017
  • Provide customer service to a recognized international money transfer company.
  • Such as refunds, web troubleshooting, in store agent assistance, and POS technical support

Clerk

Convenience Store Cesar
02.2012 - 03.2013
  • Experience in calculating the daily income of the store's earnings, managing inventory and assisting customers.

Education

High School -

St. Lucie West Centennial High School
Florida
12.2012

Skills

  • Client communication
  • Project management
  • Budget tracking
  • Multitasking
  • Documentation management
  • Empathy

Languages

  • English (Native)
  • Spanish

Timeline

Project Administrator

Above & Beyond
09.2020 - 08.2025

Quality Analyst

Teleperformance
06.2017 - 09.2020

Bilingual Customer Service Representative

Teleperformance
07.2013 - 06.2017

Clerk

Convenience Store Cesar
02.2012 - 03.2013

High School -

St. Lucie West Centennial High School

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Jose “Eli” Gonzalez