JOSE ERICK RIESTRA DE LA ROSA
MultiTechnical Maintenance Technician/ Tech Support Help Desk.
Guadalajara
Summary
One of my main objectives is to use and share my technical skills and provide a professional service by applying my knowledge and working in a challenging and motivating work environments. I'm Mexican, I'm 24 years old, I have a technical diploma in industrial electro-mechanics, I am an advanced bilingual (Spanish English) and I consider myself a person who can work in any environment fast learner excited to start the process with you.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Tech support / Help desk
Positrace by Global Fleet Management.
03.2023 - Current
- Technical Support/Help Desk Professional specializing in GPS systems, adept at providing remote troubleshooting solutions tailored for the Canadian market. Proven proficiency in problem-solving and multitasking within the realm of technical processes, including code interpretation and alert processing.
Bilingual research interviewer
TATA Consultancy Services
09.2021 - 03.2023
- Bilingual Research Interviewer at Nielsen, demonstrating expertise in outbound/cold calling. Recognized for adeptly overcoming objections and ensuring the retention of interviewees on the line, resulting in the prestigious Line of Business Star of the Month award received twice. Possess proficiency in Excel, along with strong multitasking and retention skills.
Production Team Lead / Customer Service Rep
Alorica Contact Services Mexico S de R.L de C.V
01.2020 - 09.2021
- Production Team Lead for the campaign Amazon Business
- 1 year and a half of leadership experience, developing and providing feedback, disciplinary actions and staff processes to 20 Associates under my supervision
- Experience with excel and office 365
- Customer service rep with good metrics and good people skills, consider myself a quick learner, experience with cold calling and multitasking.
Bilingual customer service agent
Beliveo S.A de C.V
03.2019 - 12.2019
- Bilingual Customer Service Agent proficient in delivering exceptional customer support for a cable company, with a focus on retention and technical assistance. Noteworthy achievement of garnering multiple awards, a testament to my dedication and effectiveness in a call center environment despite having no prior experience in the field.
Industrial Maintenance Technician
Calza Sider S.A de C.V
01.2018 - 03.2019
- Versatile Industrial Maintenance Professional with a robust background in the construction, landscaping, and installation of systems such as irrigation and gardening. Proficient in the prevention and correction maintenance of motors, pumps, and power/control systems (PLC). Demonstrates expertise in the interpretation of electrical diagrams in both English and Spanish. Additionally, possesses hands-on experience in welding and performing repairs, contributing to a comprehensive skill set tailored for multifaceted industrial environments.
- Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
Multitechnical Technician
Besco S.A de C.V
01.2017 - 11.2017
- Multifaceted Maintenance Specialist with extensive experience in construction, landscaping, and the installation of systems, including irrigation and gardening. Proven track record in multi-technical maintenance for open spaces, malls, ATMs, and exteriors. Proficient in various tasks such as painting, electrical work, and air conditioning. Demonstrates a nuanced understanding of electrical components and possesses hands-on expertise in landscaping. Adept at delivering comprehensive maintenance solutions for diverse environments, ensuring optimal functionality and aesthetics.
Education
Industrial Electromechanical - Industrial Electromechanical
Conalep Guadalajara 1
Guadalajara, Jalisco 05.2014 - 07.2017
No Degree - Mechatronics
Universidad Tecnológica De Jalisco
Guadalajara, Jalisco 05.2017 -
Skills
Microsoft officeundefined
References
- Luis Isidro Cordero Suarez, Alorica Contact Services, +523316383609
- Gustavo Ramirez Galvez, Alorica Contact Services / TATA consultancy services, +523310691556
- Arturo Garcia, Calza Sider s.a de c.v, +523334051319
Timeline
Tech support / Help desk
Positrace by Global Fleet Management.
03.2023 - Current
Bilingual research interviewer
TATA Consultancy Services
09.2021 - 03.2023
Production Team Lead / Customer Service Rep
Alorica Contact Services Mexico S de R.L de C.V
01.2020 - 09.2021
Bilingual customer service agent
Beliveo S.A de C.V
03.2019 - 12.2019
Industrial Maintenance Technician
Calza Sider S.A de C.V
01.2018 - 03.2019
No Degree - Mechatronics
Universidad Tecnológica De Jalisco
05.2017 -
Multitechnical Technician
Besco S.A de C.V
01.2017 - 11.2017
Industrial Electromechanical - Industrial Electromechanical
Conalep Guadalajara 1
05.2014 - 07.2017
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