Josefina Rivera
Psychologist
Summary
Dedicated Human Resources professional with 4+ years of experience delivering exceptional customer service, managing HR operational tasks and ensuring data integrity. Passionate about optimizing employee experiences through meticulous attention to detail and proactive collaboration. Recognized for high emotional intelligence, analytical thinking, results-oriented approach, adaptability and empathy.
Overview
6
6
years of professional experience
Work History
Personnel Services Generalist
Amphenol TCS
11.2024 - Current
- Implement strategies to reduce complaints about HR services, improving employee satisfaction in a workforce of 2,000 employees.
- Manage HR metrics (turnover, absenteeism, incident reports) and reported insights to leadership monthly.
- Handled employee relations cases, providing support in conflict resolution and ensuring fair documentation.
- Manage calls, interviews and activities to address and lower the turnover rates effectively.
Personnel Services Analyst
Timsa General Dynamics NASSCO
09.2022 - 11.2024
- Responsible for a specific group working at corporate office in San Diego, CA.
- Attended meetings with legal department regarding work visa renewals and status, supported the completion of the process.
- Negotiated with business to partnerships, leading to a 25% increase in staff engagement.
- Assisted with payroll teams to manage employee changes and maintain accurate data in HR systems.
Human Resources Assistant
Ivemsa / división Masimo
04.2022 - 07.2022
- Informed and ensured proper attention to 3,000 employees during shifts.
- Responsible for uniform inventory reports & overtime arrangements.
- In charge of national and international reservations for corporate events, flights and accommodations.
HR Assistant
Leadec
02.2021 - 10.2021
- Developed a new onboarding process that cut employee turnover by 3% in the year 2021.
- Collaborated with payroll by checking paychecks for 150+ employees per week.
- Facilitated recruiting processes by managing job postings on social media platforms.
Human Resources Assistant
Amphenol TCS
06.2020 - 10.2020
- Explained HR policies, inductions and training to new hires for 2,000 staff.
- Distributed employment contracts, bank cards and HR-related documents.
- Listened to people needs to provide accurate advice.
Administrative Assistant
Conagua
08.2019 - 07.2020
- Digitized and archived employee records for the state of Baja California.
- Reviewed and organized government contracts.
Education
Bachelor of Science - Psychology
Universidad Autonoma De Baja California
Mexicali, Baja California 05.2001 -
Skills
- First-Class Customer Service
- Onboarding Coordination
- Benefits Administration
- Payroll Assistance
- Data Integrity
- Bilingual
Timeline
Personnel Services Generalist
Amphenol TCS
11.2024 - Current
Personnel Services Analyst
Timsa General Dynamics NASSCO
09.2022 - 11.2024
Human Resources Assistant
Ivemsa / división Masimo
04.2022 - 07.2022
HR Assistant
Leadec
02.2021 - 10.2021
Human Resources Assistant
Amphenol TCS
06.2020 - 10.2020
Administrative Assistant
Conagua
08.2019 - 07.2020
Bachelor of Science - Psychology
Universidad Autonoma De Baja California
05.2001 -
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