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Overview
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Education
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Tennis
Hi, I’m

JOSE FRANCISCO MIRANDA ZARATE

Senior Telco Solucion Architect
Cuatitlan Izcalli
JOSE FRANCISCO MIRANDA ZARATE

Summary

Telco Business Development and Solution Architect Applications Sales Consulting at Oracle, leading regional sales consulting and pre-sales teams across Latin America & the Caribbean for complex, multi-country telecom transformation initiatives.

I work closely with sales, product and delivery organizations to shape solution strategy, align technology with business priorities, and support executive-level decision making across OSS/BSS and digital platforms.

My background spans both sides of the telecom industry, combining hands-on experience within a Tier-1 telecom operator with extensive leadership roles across software vendors. This end-to-end perspective enables a pragmatic, execution-driven approach to transformation and go-to-market strategy.

I value thoughtful conversations around telecom modernization, operating models, go-to-market strategy and leadership in complex, regional environments.

Overview

27
years of professional experience
7
Certifications
3
Languages
4
years of post-secondary education

Work History

Oracle

Business Development Manager
06.2023 - 01.2026

Job overview

  • Generated new business with marketing initiatives and strategic plans.
  • Define End to End Telecom Solutions and closed long-term agreements with new clients in assigned territory.
  • Increased new business opportunities identifying business needs and cultivating strong relationships with key decisionmakers.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Represented company and promoted products at conferences and industry events.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Performed client research and identified opportunities for account growth, account penetration, and market expansion.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Kept meticulous client notes and updated account information in company databases.
  • Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
  • Enhanced internal communications, implementing new intranet platform for more efficient information sharing.
  • Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
  • Drove revenue growth by identifying and securing new business opportunities in untapped markets.
  • Led cross-functional teams to launch marketing campaigns, resulting in increased brand awareness.
  • Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
  • Conducted market analysis to identify trends and adjust business strategies accordingly.
  • Spearheaded development of new product line, leading to significant expansion of market footprint.
  • Participated in trade shows and conferences to network and generate leads.
  • Reduced time to market for new products by optimizing development and approval processes.
  • Secured high-value accounts through persistent and strategic outreach efforts.
  • Enhanced team productivity and efficiency through implementation of strategic project management tools and techniques.
  • Coordinated with product development teams to ensure offerings met market demands and client expectations.
  • Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
  • Expanded customer base by networking at industry events and leveraging social media platforms.
  • Implemented CRM tools to better track sales opportunities and customer interactions.
  • Fostered culture of innovation, encouraging team members to propose new ideas for products and services.
  • Streamlined contract renewal processes to enhance customer retention rates.
  • Diversified revenue streams by exploring and launching into new geographic markets.
  • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
  • Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Implemented systems and procedures to increase sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Drove sales by developing multi-million dollar contract sales.

Oracle

Senior Telecom Solution Architect
01.2018 - 12.2022

Job overview

  • Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
  • Conducted research to evaluate systems design and process efficiency.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
  • Worked closely with product teams to define and prioritize partner feature requests
  • Created and implemented innovative business solutions to support corporate objectives.
  • Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
  • Communicated with partners and clients to update product and implementation status at technical or functional level.
  • Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
  • Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
  • Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
  • Conducted technical workshops and education sessions for customers and [Type] teams.
  • Ensured data security and compliance by establishing robust information governance policies and procedures.
  • Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
  • Created strong relationships with key decision makers as trusted consultant of [Type] product line.
  • Enhanced system scalability by designing robust cloud infrastructure solutions.
  • Achieved seamless migrations to cloud environments, meticulously planning and executing with minimal downtime.
  • Optimized resource allocation across multiple projects by utilizing advanced project management tools and techniques for more efficient scheduling and task prioritization.
  • Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
  • Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
  • Installed, integrated and deployed [Software] product in client environments.
  • Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
  • Provided support during customer implementations and applied industry best practices.
  • Established strong relationships with vendors to secure favorable pricing structures on hardware/software acquisitions, resulting in significant cost savings for clients.
  • Championed innovation by staying abreast of emerging technologies and incorporating relevant advancements into architectural designs.
  • Developed and delivered technical training designed to enable and educate [Type] software implementation partners.
  • Set up and installed software on both [Type] and [Type] platforms.
  • Executed application database upgrades, backups and restore duties.
  • Encouraged collaborative work environment, fostering open communication and teamwork among solution architects and developers.
  • Simplified complex technical requirements for stakeholders, aiding in decision-making process for technology investments.
  • Streamlined communication between IT and business units, ensuring technology solutions aligned with strategic goals.
  • Enhanced customer experiences by designing user-centric software solutions, focusing on usability and performance.
  • Fostered innovation by researching and applying emerging technologies in machine learning and AI to solve complex business problems.
  • Conducted comprehensive system analyses to identify and mitigate potential security vulnerabilities, safeguarding sensitive data.
  • Facilitated knowledge sharing sessions on architectural best practices, enhancing team skill sets and project execution capabilities.
  • Delivered tailored training programs on new technologies and architectures, boosting team efficiency and adaptability.
  • Achieved high levels of system performance and reliability, conducting rigorous testing and optimization of IT infrastructures.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Cultivated culture of continuous improvement, leading initiatives to adopt agile methodologies across technology teams.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Designed and implemented system security and data assurance.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed and monitored installed systems for highest level of availability.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Accelerated project delivery with effective management of cross-functional teams, adhering to agile methodologies and best practices.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Managed project scope, schedule, status and documentation.
  • Reduced system downtime through proactive monitoring, maintenance, and optimization of IT infrastructure.
  • Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
  • Conducted post-sale requirements gathering, analysis and documentation.
  • Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
  • Managed and delivered advanced customization and configuration for [Type] solutions.
  • Worked with clients post-implementation on user testing, debugging, support and maintenance.
  • Boosted team expertise through continuous training initiatives, fostering a culture of collaboration and knowledge sharing among colleagues.
  • Supervised deployments and provided troubleshooting and user support.
  • Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
  • Assisted [Type] and [Type] teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
  • Improved project delivery timelines, coordinating with project managers and development teams to optimize workflows.
  • Developed and implemented best practices for software development and architecture design, elevating team productivity and project outcomes.
  • Reduced system outages, proactively monitoring and upgrading infrastructure to prevent potential disruptions.
  • Led cross-functional teams to integrate advanced technology solutions, streamlining operations and improving system reliability.
  • Boosted stakeholder satisfaction with development of custom software solutions tailored to unique business needs.
  • Optimized resource allocation and reduced costs by implementing efficient cloud service models.
  • Streamlined data processing and analysis tasks, implementing cutting-edge data architecture solutions.
  • Led evaluation and selection of technology stacks, ensuring best fit for project requirements and goals.

Oracle

Pre-Sales OSS/Senior BSS Engineer
01.2013 - 12.2014

Job overview

  • Collaborated with other departments to facilitate successful project completion.
  • Created detailed reports on engineering activities and findings.
  • Documented and developed engineering procedures and processes.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Improved network stability by implementing OSS solutions and monitoring system performance.
  • Managed multiple simultaneous projects effectively while adhering to strict deadlines utilizing strong organizational skills.
  • Enhanced data integrity with regular backups, system updates, and troubleshooting procedures.
  • Increased customer satisfaction through timely issue resolution using comprehensive knowledge of OSS platforms and applications.
  • Provided valuable input during team meetings, contributing to overall improvements in project execution and delivery strategies.
  • Participated actively in code reviews sessions enhancing software quality by sharing expertise among fellow developers.
  • Streamlined workflows for better operational efficiency by automating routine tasks using OSS scripting languages.
  • Developed custom scripts to automate repetitive tasks, resulting in improved productivity and reduced manual intervention.
  • Ensured seamless integration of new systems and technologies by coordinating with cross-functional teams throughout the implementation process.
  • Evaluated new OSS technologies for potential adoption within the organization by conducting thorough assessments of capabilities, benefits, and risks.
  • Reduced downtime during maintenance windows by developing efficient processes and utilizing OSS tools to monitor system health.
  • Delivered presentations to both technical and non-technical audiences, effectively communicating complex concepts related to open-source systems and applications.
  • Assisted in the development of technical documentation, ensuring accurate representation of implemented systems and processes for future reference purposes.
  • Optimized network configurations for enhanced efficiency through the use of OSS tools and software.
  • Contributed proactively to internal knowledge-sharing practices such as documenting best practices or creating training materials for team members on specific OSS topics or skills.
  • Mentored junior engineers on OSS tools and practices, fostering a collaborative work environment focused on continuous learning and improvement.
  • Supported end-users by responding promptly to inquiries, diagnosing issues accurately, and providing effective resolutions in a timely manner.
  • Conducted thorough analysis of network performance data, identifying areas for improvement and recommending appropriate solutions.
  • Collaborated with other engineers on large-scale projects to ensure successful completion within budget and timeframe constraints.
  • Analyzed proposed technical solutions based on customer requirements.
  • Delivered unit-tested systems within customer-prescribed timeframes.
  • Developed robust, scalable, modular and API-centric infrastructures.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Assisted in developing cost-effective solutions to engineering problems.
  • Developed comprehensive engineering documents for all projects.
  • Designed and implemented quality control processes to facilitate customer satisfaction.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Led engineering teams to successfully complete projects on time and within budget.
  • Verified construction documentation to meet client requirements and vision.
  • Conducted technical evaluations of engineering designs and test results.
  • Developed and implemented procedures to verify compliance with engineering standards.
  • Implemented new strategies to reduce costs and improve efficiency of engineering team.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Developed high-quality engineering designs and plans to meet industry standards.
  • Performed complex calculations to analyze and optimize engineering processes.
  • Conducted research to identify and evaluate new technologies and concepts.

Oracle Consulting

Senior Telecom Solution Architect
01.2008 - 12.2012

Job overview

  • Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
  • Conducted research to evaluate systems design and process efficiency.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
  • Worked closely with product teams to define and prioritize partner feature requests
  • Created and implemented innovative business solutions to support corporate objectives.
  • Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
  • Communicated with partners and clients to update product and implementation status at technical or functional level.
  • Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
  • Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
  • Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
  • Conducted technical workshops and education sessions for customers and [Type] teams.
  • Ensured data security and compliance by establishing robust information governance policies and procedures.
  • Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
  • Created strong relationships with key decision makers as trusted consultant of [Type] product line.
  • Enhanced system scalability by designing robust cloud infrastructure solutions.
  • Achieved seamless migrations to cloud environments, meticulously planning and executing with minimal downtime.
  • Optimized resource allocation across multiple projects by utilizing advanced project management tools and techniques for more efficient scheduling and task prioritization.
  • Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
  • Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
  • Installed, integrated and deployed [Software] product in client environments.
  • Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
  • Provided support during customer implementations and applied industry best practices.
  • Established strong relationships with vendors to secure favorable pricing structures on hardware/software acquisitions, resulting in significant cost savings for clients.
  • Championed innovation by staying abreast of emerging technologies and incorporating relevant advancements into architectural designs.
  • Developed and delivered technical training designed to enable and educate [Type] software implementation partners.
  • Set up and installed software on both [Type] and [Type] platforms.
  • Executed application database upgrades, backups and restore duties.
  • Encouraged collaborative work environment, fostering open communication and teamwork among solution architects and developers.
  • Simplified complex technical requirements for stakeholders, aiding in decision-making process for technology investments.
  • Streamlined communication between IT and business units, ensuring technology solutions aligned with strategic goals.
  • Enhanced customer experiences by designing user-centric software solutions, focusing on usability and performance.
  • Fostered innovation by researching and applying emerging technologies in machine learning and AI to solve complex business problems.
  • Conducted comprehensive system analyses to identify and mitigate potential security vulnerabilities, safeguarding sensitive data.
  • Facilitated knowledge sharing sessions on architectural best practices, enhancing team skill sets and project execution capabilities.
  • Delivered tailored training programs on new technologies and architectures, boosting team efficiency and adaptability.
  • Achieved high levels of system performance and reliability, conducting rigorous testing and optimization of IT infrastructures.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Cultivated culture of continuous improvement, leading initiatives to adopt agile methodologies across technology teams.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Designed and implemented system security and data assurance.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed and monitored installed systems for highest level of availability.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Accelerated project delivery with effective management of cross-functional teams, adhering to agile methodologies and best practices.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Managed project scope, schedule, status and documentation.
  • Reduced system downtime through proactive monitoring, maintenance, and optimization of IT infrastructure.
  • Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
  • Conducted post-sale requirements gathering, analysis and documentation.
  • Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
  • Managed and delivered advanced customization and configuration for [Type] solutions.
  • Worked with clients post-implementation on user testing, debugging, support and maintenance.
  • Boosted team expertise through continuous training initiatives, fostering a culture of collaboration and knowledge sharing among colleagues.
  • Supervised deployments and provided troubleshooting and user support.
  • Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
  • Assisted [Type] and [Type] teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
  • Improved project delivery timelines, coordinating with project managers and development teams to optimize workflows.
  • Developed and implemented best practices for software development and architecture design, elevating team productivity and project outcomes.
  • Reduced system outages, proactively monitoring and upgrading infrastructure to prevent potential disruptions.
  • Led cross-functional teams to integrate advanced technology solutions, streamlining operations and improving system reliability.
  • Boosted stakeholder satisfaction with development of custom software solutions tailored to unique business needs.
  • Optimized resource allocation and reduced costs by implementing efficient cloud service models.
  • Streamlined data processing and analysis tasks, implementing cutting-edge data architecture solutions.
  • Led evaluation and selection of technology stacks, ensuring best fit for project requirements and goals.

Oracle Consulting

Consultant BSS Enegnier
01.2000 - 12.2009

Job overview

  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
  • Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
  • Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
  • Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
  • Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
  • Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
  • Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
  • Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
  • Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
  • Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
  • Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
  • Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
  • Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
  • Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
  • Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
  • Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
  • Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.

Santader Investment

Systems Manager
01.1999 - 12.2000

Job overview

  • Provided remote troubleshooting and support for users.
  • Created and maintained policy documentation on troubleshooting systems, detailing best practices, and inherent goals.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Communicated with third party providers and business channel partners to maintain strong commercial alliances.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Drafted change management policies to streamline introductions of new software and systems.
  • Kept computer systems operating at optimal performance levels.
  • Spearheaded cost-saving efforts, transitioning to cloud-based system and virtualization.
  • Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
  • Consolidated information for [Number] business units' billing activities by re-engineering billing and invoicing application with Oracle Designer and interfacing this EDW to Oracle 11i Financials.
  • Drafted and enforced internal systems policies on factors such as [Type] and [Type].
  • Administered system controls, databases, and networks.
  • Oversaw internal reporting protocols for system malfunction incidents, designing pre-rendered incident report formats to streamline response measures.
  • Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
  • Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
  • Increased core system availability to [Number]% by developing standards and architectural governance and implementing best practices.
  • Spoke at industry events and conferences, sharing systems management techniques.
  • Assisted in onboarding high-profile clients, going hands-on to encourage strong business relationship formation.
  • Wrote and updated technical documentation covering system components.
  • Reduced operational expenses by consolidating redundant systems and streamlining resource allocation across departments.
  • Established best practices for systems management by creating detailed documentation and training materials for fellow team members.
  • Led cross-functional teams in the successful completion of high-impact IT projects on time and within budget constraints.
  • Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
  • Implemented monitoring tools to proactively identify potential issues before they escalated into larger problems, minimizing disruptions to daily operations.
  • Streamlined IT processes by implementing efficient systems management strategies, resulting in reduced downtime and increased productivity.
  • Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
  • Enhanced network security through proactive risk assessments and implementation of robust security measures, protecting company data from potential breaches.
  • Maintained comprehensive inventory records of hardware assets and software licenses, ensuring compliance with usage agreements and facilitating efficient resource allocation.
  • Managed system updates and patches, maintaining a stable and secure environment for end-users across the organization.
  • Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
  • Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
  • Provided responsive technical support to colleagues experiencing system issues, troubleshooting problems and implementing solutions in a timely manner.
  • Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
  • Performed regular backups of critical data to safeguard against unexpected loss or corruption, ensuring minimal impact on business operations if a recovery was needed.
  • Managed vendor relationships for hardware and software acquisitions, negotiating favorable contract terms to minimize costs while maintaining quality standards.
  • Optimized server performance by conducting regular system audits, identifying areas for improvement, and implementing necessary upgrades.
  • Advised senior leadership on emerging technology trends and their potential impact on current systems infrastructure, facilitating informed decision-making regarding future investments.
  • Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
  • Developed comprehensive disaster recovery plans to ensure business continuity in the event of unforeseen system failures or outages.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed life cycle replacement of hardware and software.
  • Oversaw development and implementation of improvements to support network operations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Implemented and maintained technology and software budget.
  • Coordinated secure system access of users to various department systems and platforms.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Wrote strategic business plans outlining need for departmental information technology resources.

Education

Instituto Tecnologico De Monterrey
Estado De Mexico

Bachelor of Science from Systems Engineering
08.1995 - 08.1999

University Overview

Skills

Business development

Decision-making

Team leadership

Negotiations

Team building

Project management

CRM platforms

Market research

Team collaboration

Goals and performance

Strategic planning

Market understanding

Verbal and written communication

Mentoring and coaching

Operations

Issue resolution

Cross-functional collaboration

Staff management

Process improvement

Key decision making

Product deployment

Market and competitive analysis

Contract negotiation expertise

Problem-solving

Strategic business planning

Accomplishments

Accomplishments
  • Directed a team of [Number] personnel bringing in $[Amount] per year.
  • Devised [Number] successful new programs focused on [area] and [area].
  • Exceeded quarterly objectives by as much as [Number]% on a regular basis.
  • Increased yearly revenue by [Number]% in [Year].
  • Won "[Award]" for [reason].
  • Brought in [Number] new customers in [Year], with a total value of $[Amount].
  • Created [description] program, resulting in [improvement].
  • Accomplished [result] through [action].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Affiliations
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Rotary International
  • Jaycees
  • American Medical Informatics Association

Additional Information

Additional Information

I am Interes to innovate

Software

Oracle Cloud IAAS/PAAS/SAAS

Oracle On Premise

Eriksson BSS/OSS

HP On Premise/SO/Apps

Micordoft Development Tools

OKE

Certification

CPSP - Certified Professional Sales Person

Interests

TEchnology

Timeline

Business Development Manager
Oracle
06.2023 - 01.2026
Senior Telecom Solution Architect
Oracle
01.2018 - 12.2022
Pre-Sales OSS/Senior BSS Engineer
Oracle
01.2013 - 12.2014
Senior Telecom Solution Architect
Oracle Consulting
01.2008 - 12.2012
Consultant BSS Enegnier
Oracle Consulting
01.2000 - 12.2009
Systems Manager
Santader Investment
01.1999 - 12.2000
Instituto Tecnologico De Monterrey
Bachelor of Science from Systems Engineering
08.1995 - 08.1999

Tennis

Tennis

I play as a profecional

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