Jose Gabriel Santoyo Lopez
Aguascalientes,AGU
Summary
Diligent Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
AGL Technologies
07.2021 - Current
- Conduct performance evaluations, provide feedback, and identify training needs.
- Manage ticket queues, ensure timely resolution, and maintain high customer satisfaction.
- Develop and track key performance indicators (KPIs) to measure team performance.
- Provide regular reports to management on team performance and customer satisfaction.
- Identify areas for process improvement and implement changes.
- Develop and maintain documentation of processes and procedures.
- Led cross-functional teams to enhance technical support workflows and improve customer satisfaction.
Procurement Team Lead
Softek - INNIO/James Hardie/General Electric
01.2017 - 03.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
- Met project deadlines without sacrificing build quality or workplace safety.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Collaborated with stakeholders to gather requirements and define project scope, ensuring alignment with business objectives
Buyer
Softek - General Electric
10.2014 - 01.2017
- Purchase order creation
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Responsible for being the mediator between GE and its vendors.
- Ensure all deadlines for purchased goods and services were met accordingly.
- Researched and evaluated new and current vendors to determine suitability of products, contract and pricing negotiations across the US
Operations Supervisor
Teleperformance
01.2012 - 05.2014
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members to enhance productivity and improve workflow efficiency.
- Daily review of KPIs with internal Client
- Trained in 4 different line of business within the company
Education
Associate of Applied Business - Business Administration
Hawkeye Community College
Waterloo, IA, U.S.06-1998
Skills
- Project management
- Project planning and development
- Relationship building
- Coaching and mentoring
- Purchasing and procurement
- Technical support
- Team collaboration
- Client relations
- Stakeholder communications
- Advanced problem solving
Certification
- Six Sigma
- Run Lean
- Identidad Podersa
- BELA
Languages
Spanish – Native
English – Fluent
Timeline
Project Manager
AGL Technologies
07.2021 - Current
Procurement Team Lead
Softek - INNIO/James Hardie/General Electric
01.2017 - 03.2022
Buyer
Softek - General Electric
10.2014 - 01.2017
Operations Supervisor
Teleperformance
01.2012 - 05.2014
Associate of Applied Business - Business Administration
Hawkeye Community College