José María Guajardo
SaaS Product Trainer
Monterrey,
Summary
Outcome-oriented Lead Product Manager / Product Trainer with 8+ years of work experience implementing workflow prioritization, project planning, and business development on startup companies and multinational enterprises. Well-versed in leading customer support training and onboarding with experience instilling motivation and promoting teamwork on groups of 5-25 people.
Core competencies include: Product Training, Product Management, Team Management, Client Onboarding, Customer Service, Community Management, Auditing, Report Generation, Branded Content Production, Event Planning, Digital Marketing and Persuasive Communication.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
SaaS Product Trainer
Meal Ticket
Remote • New York, NY 🇺🇸
04.2022 - Current
- Remote training on our inventory management software for businesses worldwide (for English and Spanish clients).
- Average conduction of 30+ training, webinar, and tutorial sessions per week.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Bilingual assistance on customer support emails and phone calls.
- Client portfolio exceeding the 450+ count.
- Design and implementation of training resources for the MarketMan product (videos, cold emails, etc.).
Lead Product Manager
VoiceVoice & MaestroConference
Remote • Oakland, CA 🇺🇸
06.2020 - 09.2022
- Backed by a 6-figure cash investment from 500 Startups, VoiceVoice is an Oakland-based SaaS startup.
- Having started as a Product Ambassador, I got promoted all the way through to Lead Product Manager coming out as one of the heads of this company.
- Leading and execution of strategic partnership initiatives.
- Conduction of dozens of product sales demos, trainings and tutorials.
- Leading customer onboarding, retention and support processes for the VoiceVoice platform.
- Design and implementation of marketing resources for the VoiceVoice product (videos, cold emails, blog posts, etc.).
- Communicate and coordinate product strategy and optimization with Engineering team supported by customer and partner feedback.
Business Consultant
e2s Strategies
Remote
11.2019 - 04.2022
- Developing, revising, and implementing audits for international HR departments
- Preparing and maintaining reports related to specific HR projects
- Ensuring HR programs and services are in compliance with established customer policies.
Marketing and Communications Manager
NeWay Capital
Remote • Washington, DC 🇺🇸 • Roatán, HND 🇭🇳
11.2018 - 10.2019
- Handled multi-million-dollar concessions.
- Sole responsible for logistics and coordination of events and conferences.
- Daily multicultural interaction.
- Media/Marketing Management (Digital Marketing, Google and Facebook Ads, Social Media, website implementations, etc.)
Project Evaluation Manager
Metalsa
Monterrey, NL 🇲🇽
06.2015 - 08.2018
- Management of worldwide Oracle price lists for commercial vehicles line.
- Successfully implemented weekly and monthly price reports.
- Steel cost updates, economic item repricing, item deactivations and price refreshing.
- Daily interaction with internal clients from Brazil, India, Thailand and USA.
Education
Bachelor's - International Business
Tecnológico De Monterrey 🇲🇽
08.2012 - 05.2018
Certificate of Qualification -
Google Digital Garage
01.2019 - 04.2019
Certificate of Qualification -
Google AdWords
01.2019 - 04.2019
Skills
English Language
Spanish Language
French Language
SaaS Product Training
Customer ServiceOnboarding & RetentionInterpersonal Skills
Problem Solving
Critical Thinking
Research and Dev
Data Analysis
Digital Marketing
Project Evaluation
Microsoft Office
Google Suite (G-Suite)
ERPs: Oracle, SAP, BaaN, Ariba
CRMs: Salesforce, Trello, Zoho, Totango, ZenDesk, Pipedrive, HubSpot & Freshdesk
Additional Information
Proactivity ● Motivation ● Discipline ● Work Ethic ● Adaptability ● Self-learning ● Work under pressure ● Attention to Detail ● Problem Solving ● Communication ● Innovation ● Integrity ● Versatility ● Dedication ● Desire to Learn ● Leadership ● Analytical Thinking
Timeline
SaaS Product Trainer
Meal Ticket
04.2022 - Current
Lead Product Manager
VoiceVoice & MaestroConference
06.2020 - 09.2022
Business Consultant
e2s Strategies
11.2019 - 04.2022
Certificate of Qualification -
Google Digital Garage
01.2019 - 04.2019
Certificate of Qualification -
Google AdWords
01.2019 - 04.2019
Marketing and Communications Manager
NeWay Capital
11.2018 - 10.2019
Project Evaluation Manager
Metalsa
06.2015 - 08.2018
Bachelor's - International Business
Tecnológico De Monterrey 🇲🇽
08.2012 - 05.2018