Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Guillermo Leyva

San Diego

Summary

Results-driven customer service professional with experience in customer retention, escalation management, and client relationship building. Proven ability to resolve complex customer concerns, improve customer satisfaction, and maintain positive customer experiences in fast-paced environments. Strong communication, problem-solving, and conflict-resolution skills with experience in retail, hospitality, and construction industries.

Overview

3
3
years of professional experience

Work History

Construction Leader

AJ Construction
San Diego
10.2025 - 06.2026

Worked closely with clients and team members to ensure project expectations were met.

Assisted with project coordination and communication between crews and customers.

Addressed client concerns and helped resolve issues in a timely manner.

Demonstrated strong teamwork, reliability, and attention to detail.

Maintained a safe and productive work environment.

Reference: Jorge Quińones (619)763-0553

Restaurant Team Member

Ruth’s Chris Stake House
San Diego
12.2024 - 04.2026

Delivered exceptional customer service in a fine-dining environment.

Addressed guest concerns and resolved service issues promptly.

Assisted in managing customer expectations and ensuring a positive dining experience.

Collaborated with team members to maintain high standards of hospitality and service.

Handled customer escalations professionally and effectively.

Reference: Jose Antonio (619)831-5855

Costumer Service Associate

Costco Optical Lab
National City, C.A
07.2023 - 11.2024

Assisted customers with inquiries, returns, and service-related concerns.

Resolved customer complaints efficiently while maintaining a high level of satisfaction.

Helped retain customers by providing solutions tailored to their needs.

Escalated complex issues to management when necessary and followed up to ensure resolution.Maintained a professional and customer-focused approach in a high-volume environment.

Reference: Eliseo Cervantes (619)578-8651

Education

High School Diploma -

San Ysidro High School
San Ysidro
06.2023

Skills

    -Customer Retention

    -Customer Service Excellence

    -Escalation Management

    -Conflict Resolution

    -Customer Relationship Management

    -Problem Solving

    -Team Collaboration

    -Communication Skills

    -Complaint Handling

    -Multitasking

    -Sales Support

    -Time Management

Timeline

Construction Leader

AJ Construction
10.2025 - 06.2026

Restaurant Team Member

Ruth’s Chris Stake House
12.2024 - 04.2026

Costumer Service Associate

Costco Optical Lab
07.2023 - 11.2024

High School Diploma -

San Ysidro High School
Jose Guillermo Leyva