Jose Ivan Casas Gomez
Billingual Sales Agent
Estado de Mexico ,Mexico
Overview
15
15
years of professional experience
Work History
Appointment Setter
American Homeshield Warranty
02.2022 - 04.2024
- Set appointments with potential appliance repair service professional
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
Collections Agent
AT&T
Mexico , Mexico
03.2017 - 10.2019
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
International Cruise & Excursions
ICE
Mexico , Mexico
02.2014 - 11.2016
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
Customer Service Representative
Sykes Call Center
Estado de Mexico , Mexico
10.2009 - 05.2013
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
GED -
Reagan High School
Austin Tx 05.2001 -
Languages
English
Bilingual or Proficient (C2)
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Reading
I like to read sales books ,also metaphysical books , like the kibalion , the secret law of attraccion , the richest man in babylonia , think and grow rich, rich father poor father. I am currently reading How to sell anything to anybody , By joe Girard
Alone we can do so little; together we can do so much!
When we work as a team, we can collaborate and have great ideas that will eventually reach great results and growth as a professional, and as a team.
Skills
Customer Service
undefinedSoftware
Word
Excel
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Appointment Setter
American Homeshield Warranty
02.2022 - 04.2024
Collections Agent
AT&T
03.2017 - 10.2019
International Cruise & Excursions
ICE
02.2014 - 11.2016
Customer Service Representative
Sykes Call Center
10.2009 - 05.2013
GED -
Reagan High School
05.2001 -
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