Jose Jeronimo Aguillón Padilla
Hospitality & Operations Director
Tulum
Summary
To lead operations in the hospitality and restaurant industry by leveraging my experience in team management and new business development to boost operational efficiency and maximize customer satisfaction. I aim to contribute to the growth and competitive positioning of high-end establishments at an international level through the implementation of innovative strategies and continuous improvement practices.
Overview
15
15
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Head of External Relations
Vagalume Tulum Beach Club & Bagatelle Tulum Beach Club
01.2024 - Current
- Establish and maintain strategic relationships with media and commercial partners.
- Coordinate and oversee high-profile events and exclusive experiences for VIP clients.
- Manage crises and maintain a consistent and positive brand image.
- Identify opportunities for expansion and growth in international markets.
- Brand Expansion: Negotiated and established partnerships with luxury brands, increasing the digital visibility of Vagalume and Bagatelle by 40%.
- Successful Events: Coordinated over 150 high-profile international events, increasing VIP clientele by 50% and strengthening the clubs' reputation in the global luxury market.
- PR Optimization: Implemented communication strategies that improved public perception and crisis management, reducing the negative impact of unforeseen situations by 60%.
General Manager
Vagalume Tulum Beach Club
06.2021 - Current
- Lead and supervise all daily operations of the beach club.
- Manage and train a multidisciplinary team of over 100 employees.
- Develop and implement business strategies focused on profitability and service excellence.
- Ensure optimal facility maintenance and compliance with quality standards.
- Operational Efficiency: Increased operational efficiency by 20% through the implementation of management systems and optimized processes, significantly improving customer experience.
- Cost Reduction: Reduced operating costs by 15% through renegotiation with suppliers and resource optimization without compromising service quality.
- Revenue Growth: Implemented marketing strategies and event programming that resulted in a 25% increase in annual revenue during the first year.
- Customer Satisfaction: Raised customer satisfaction rating from 3.3 to 4.6 out of 5 on review platforms through personalized service and quality improvement initiatives.
Founding Partner
Los Chulos Taquería
03.2018 - 05.2021
- Founded and managed the general operations of the business.
- Developed the brand concept and innovative menu aligned with market trends.
- Business Growth: Increased sales by 35% during the second half of the year through effective promotional campaigns and menu simplification.
- Market Expansion: Opened two new branches in the city, increasing the customer base by 50% and consolidating the brand's local presence.
Opening Director
Casa La Loka Restaurant
01.2017 - 02.2018
- Planned and executed the restaurant opening, including concept design, staff hiring, and operations setup.
- Coordinated with suppliers and partners to ensure service quality and consistency.
- Successful Opening: Achieved a successful opening attended by over 500 people and gained positive media coverage, positioning the restaurant as a standout new gastronomic option in the city.
- Operational Stability: Reached stable and profitable operations within six months, exceeding initial financial projections by 20%.
Opening Director
Casa Apolonia Restaurant
03.2016 - 12.2016
- Led the entire opening process from concept to launch.
- Recruited and trained the team, ensuring high service standards.
- Opening Success: Led an opening that reached 80% occupancy within the first three months, exceeding expectations and establishing a solid base of recurring customers.
- Effective Staff Management: Implemented a training program that reduced staff turnover by 30% in the first year and improved service quality.
- Culinary Recognition: The restaurant was recognized as one of the best new gastronomic proposals by the local magazine "Sabores de Querétaro."
Event Supervisor
Le Cuisine Banquets
01.2011 - 02.2013
- Supervised and coordinated the planning and execution of social and corporate events.
- Managed work teams and ensured client satisfaction at each event.
- Event Management: Coordinated over 50 events with a customer satisfaction rate above 95%.
- Process Optimization: Developed operational protocols that improved service efficiency, reducing setup times by 25%.
- Client Growth: Helped attract new corporate clients, increasing the company’s annual revenue by 15%.
Education
Bachelor’s Degree - Psychology
Autonomous University of Valle De Atemajac (UNIVA)
Querétaro City, Querétaro, Mexico 01.2014 - 1 2018
High School - Innovation
CEDUMEX
Querétaro City, Querétaro, Mexico 01.2011 - 1 2014
Basic Education -
Colegio Álamos
Querétaro City, Querétaro, Mexico 01.2000 - 1 2011
Skills
- Strategic Leadership
- Team Management and Development
- Event Planning and Execution
- Restaurant Opening and Operations
- Business Development and Market Expansion
Internal communications
Crisis management
Conflict resolution
Public affairs
Certification
TOEFL Score: 100/120 Year Obtained: 2019
References
Professional references available upon request.
Community Service
Querétaro, 2014, Present, Provide assistance and support to the elderly, offering emotional support and applying psychology and thanatology knowledge to enhance their well-being., Organize awareness campaigns on the importance of elder care and respect, increasing community participation in volunteer activities.
Publications
- "Early Detection of Domestic Violence" Audience: Health professionals and social workers Years: 2018, 2019, 2020 Impact: Attendees reported a 30% improvement in identifying and managing domestic violence cases in their institutions.
- "Healthy Romantic Relationships" Audience: University students and young couples Years: 2019, 2020 Impact: Significant improvement in communication and conflict resolution skills among participants, according to post-workshop surveys.
- "Team Management and Effective Leadership" Audience: Entrepreneurs and emerging business leaders Years: 2020, 2022 Impact: Participants implemented techniques that resulted in a 25% increase in their teams' efficiency and cohesion.
- "Active and Effective Communication in Service" Audience: Waiters and Busboys at Vagalume and Bagatelle Year: 2024 Impact: Significantly improved communication among service staff at both venues, enhancing sales and performance.
Timeline
Head of External Relations
Vagalume Tulum Beach Club & Bagatelle Tulum Beach Club
01.2024 - Current
General Manager
Vagalume Tulum Beach Club
06.2021 - Current
Founding Partner
Los Chulos Taquería
03.2018 - 05.2021
Opening Director
Casa La Loka Restaurant
01.2017 - 02.2018
Opening Director
Casa Apolonia Restaurant
03.2016 - 12.2016
Bachelor’s Degree - Psychology
Autonomous University of Valle De Atemajac (UNIVA)
01.2014 - 1 2018
Event Supervisor
Le Cuisine Banquets
01.2011 - 02.2013
High School - Innovation
CEDUMEX
01.2011 - 1 2014
Basic Education -
Colegio Álamos
01.2000 - 1 2011
Similar Profiles
ABEER AL MASOODABEER AL MASOOD
Hostess - Concierge at Vagalume - Gitano Beach ClubHostess - Concierge at Vagalume - Gitano Beach Club
ALFREDO ARAUJOALFREDO ARAUJO
Front Desk Manager at The Beach & Cabañas TulumFront Desk Manager at The Beach & Cabañas Tulum
AHLAM AJMADYAHLAM AJMADY
Financial controller at 5* HOTEL TULUM BEACH RESORTFinancial controller at 5* HOTEL TULUM BEACH RESORT
Jose Alfredo MolinaJose Alfredo Molina
Co-Founder & CIO at Kaab Capital Managment, LLCCo-Founder & CIO at Kaab Capital Managment, LLC
Milagros AbateMilagros Abate
Coordinadora De Ventas y Marketing at Avant SKINCARECoordinadora De Ventas y Marketing at Avant SKINCARE