Jose Jesus Casillas Torres
customer service representative
Ciudad de México,CMX
Summary
Dedicated customer service associate with 4 plus years of experience providing friendly responsive and reliable support. Possesses a sharp attention to detail and the ability to quickly identify customer needs and deliver tailored Solutions. Thrives in team orientated settings and collaborates efficiently to resolve issues.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
TTEC Booking.com
05.2025 - 05.2026
- Call handling for customer service and collect information and resolve customer concerns in timely matter.
- Handle complaints calmly and professionally providing appropriate relations to promote continue customer satisfaction.
- Establish warm and friendly report Will interrupting with customer but phone.
- Resolved customer inquiries through multi-channel support, enhancing satisfaction and retention.
- Managed order processing and fulfillment using CRM systems to ensure timely delivery.
- Collaborated with team members to streamline communication processes, improving response times.
Bilingual Customer Service Representative
Percepta (avis and Budget)
06.2024 - 04.2025
- Call handling for customer service and collect information and resolve customer concerns and timely matter.
- Handle complaints calmly and professionally providing appropriate solutions to promote continue customer satisfaction.
- Established warm and friendly report while interacting with customers by phone.
- Provide customers with reservations.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bilingual Customer Service Representative
Concord Servicing
09.2023 - 02.2024
- Call handling for customer service and collect information and resolve customer concerns and timely matter.
- Handle complaints calmly and professionally providing appropriate solutions to promote continue customer satisfaction.
- Established warm and friendly report while interacting with customers by phone.
- Provide customers with reservations.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Bilingual Customer Service Agent
Sykes call center
09.2022 - 02.2023
- Call handling for customer service and collect information and resolve customer concerns and timely matter.
- Handle complaints calmly and professionally providing appropriate solutions to promote continue customer satisfaction.
- Established warm and friendly report while interacting with customers by phone.
- Provide customers with reservations.
Bilingual customer service representative
Marriott International
06.2019 - 06.2021
- Call handling for customer service and collect information and resolve customer concerns and timely matter.
- Handle complaints calmly and professionally providing appropriate solutions to promote continue customer satisfaction.
- Established warm and friendly report while interacting with customers by phone.
- Provide customers with reservations.
Education
High School Diploma -
01-1993
Skills
- Microsoft Office
- Refund processing
- Claims evaluation
- Multitasking and organization
- Client relationship management
- Problem resolution
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Bilingual Customer Service Representative - TTEC Booking.com
05.2025 - 05.2026
Bilingual Customer Service Representative - Percepta (avis and Budget)
06.2024 - 04.2025
Bilingual Customer Service Representative - Concord Servicing
09.2023 - 02.2024
Bilingual Customer Service Agent - Sykes call center
09.2022 - 02.2023
Bilingual customer service representative - Marriott International
06.2019 - 06.2021
Milby High School - High School Diploma,