Summary
Overview
Work History
Education
Skills
Timeline
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José Juan Gómez Angeles

Technical Support Leader
Mexico City

Summary

As a results-oriented professional passionate about innovation, I leverage my technical skills and problem-solving abilities to deliver efficient solutions. My goal is to contribute with my experience as a technical team leader, marketing team member, and sales engineer to support the organization in achieving ambitious goals and fostering continuous growth.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Technical Support Leader

Keyence Mexico
09.2020 - Current
  • Launch of new products in the Mexican market: 2017, 2019, 2022, 2024
  • Project management and supervision of the technical support team: 6 members.
  • Extensive training of the company's new sales engineers: 14 generations.
  • Customer support remotely and on-site for problem-solving.
  • Participation in on-site and online training with global teams.
  • Participation in industrial exhibitions related to the market of our products.
  • Coordination with internal teams such as logistics, ops, customer service, among others.

Technical Marketing Group Associate

Keyence Mexico
01.2020 - 09.2020
  • Lead generation through various digital marketing tools.
  • Market research both remotely and on-site.
  • Database analysis for the development of new sales strategies.
  • Reporting to the supervisor on sales performance.

Technical Support Senior Associate

Keyence Mexico
01.2019 - 01.2020
  • Providing on-site and remote support to customers for problem resolution.
  • Developing the technical proficiency of the country's sales engineers.
  • Conducting on-site courses and training sessions for our product customers.
  • Visiting customers to understand how our products meet their needs and identify market opportunities.

Technical Support Junior Associate

Keyence Mexico
01.2017 - 01.2019
  • Personally enhancing the technical level of our products.
  • Managing inventory control of the demonstration equipment we handle.
  • Providing remote support to our customers.
  • Visiting customers with the sales engineer to gain business experience.

Sales Engineer

Keyence Mexico
06.2016 - 12.2016
  • Developing technical proposals and solutions to meet user needs.
  • Managing the relationship with clients in the Mexico City, Tlaxcala, and Puebla areas.
  • Negotiating and closing projects, and providing post-sale follow-up.
  • Demonstrating our equipment and technology to potential customers.

Education

B.Sc. - Physics

Universitam
09.2025

Nuclear Physics

UNAM
09.2025

B.Sc. - Mechatronic Engineering

ITESM Campus Querétaro
12.2015

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University of Wisconsin-Whitewater
12.2014

Skills

  • Adaptability

  • Critical thinking

  • Problem resolution

  • Business knowledge

  • Effective communication

  • Fast and effective learning

  • Customer-oriented solutions

  • Teamwork and team management

Timeline

Technical Support Leader

Keyence Mexico
09.2020 - Current

Technical Marketing Group Associate

Keyence Mexico
01.2020 - 09.2020

Technical Support Senior Associate

Keyence Mexico
01.2019 - 01.2020

Technical Support Junior Associate

Keyence Mexico
01.2017 - 01.2019

Sales Engineer

Keyence Mexico
06.2016 - 12.2016

B.Sc. - Mechatronic Engineering

ITESM Campus Querétaro

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University of Wisconsin-Whitewater

B.Sc. - Physics

Universitam

Nuclear Physics

UNAM

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José Juan Gómez AngelesTechnical Support Leader