Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Juan Gutierrez Garibay

Cancun, Quintana Roo,

Summary

Experienced Research Interviewer skilled in conducting interviews with diverse individuals. Seeking position with focus on psychological research. Strong communication skills for efficient information gathering. Yard Hand with excellent background completing various manual tasks to support daily operations for organization. Talented. Team player when assisting other crew members and supervisor. Punctual, hardworking, and willing to work overtime to help complete tasks. Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.

Overview

10
10
years of professional experience

Work History

Interviewer

Grupo SSIA
Cancun, Quintana Roo.
01.2023 - Current
  • Observed body language and verbal cues during interviews to be able to fly on the aircraft.
  • Adhered to all security regulations set forth by the Transportation Security Administration.
  • Ensured security, luggage, and hazardous items.
  • Participated in international meetings regarding aviation security issues.

Interviewer

Serviseg
Cancun, Quintana Roo.
06.2019 - 12.2022
  • Checked for safety hazards and took corrective action when necessary.
  • Reported incidents enforced access control measures in accordance with established procedures.
  • Confirmed visitor's passport prior to granting entry into the aircrafts.
  • Maintained accurate logs of all security related activities.

Picking Avocados

Rafael Paz
Patzcuaro, Michoacán
10.2017 - 12.2018
  • Inspected avocados to determine ripeness and quality before harvesting.
  • Climbed ropes and used long-handled picking tools to reach avocados in higher branches of trees.
  • Used special scissors to cut the avocado from the stem, then placed it into a bag or basket.
  • Ensured that all harvested fruit was handled properly to prevent bruising or other damage.
  • Engaged in physical labor including bending, stooping, lifting, carrying heavy loads, and standing for long periods of time.

Call Center Agent

PowerISA
Uruapan Michoacán
02.2015 - 12.2016
  • Conducted telephone surveys to obtain demographic information from respondents.
  • Analyzed data collected and identified trends in survey responses.
  • Tracked progress of surveys and maintained accurate records of interviews conducted.
  • Managed database of respondent contact details for future surveys.

Education

GED -

College Of Southern Idaho
Twin Falls Idaho
06-2012

Skills

  • Inbound and outbound calls
  • Data Verification
  • Online research
  • Scheduling participants
  • Report Generation
  • Following Direction
  • Interviewing Clients
  • Customer service and assistance
  • Client Engagement
  • Confidential data protection

Languages

English
First Language
Spanish
Upper Intermediate (B2)
B2

Timeline

Interviewer

Grupo SSIA
01.2023 - Current

Interviewer

Serviseg
06.2019 - 12.2022

Picking Avocados

Rafael Paz
10.2017 - 12.2018

Call Center Agent

PowerISA
02.2015 - 12.2016

GED -

College Of Southern Idaho
Jose Juan Gutierrez Garibay