Jose Luis Flores Torres
Data Entry
Guadalajara
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 5 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Medical Data Entry
Omnisource Solutions
05.2019 - 05.2024
- Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
- Utilized computer software systems efficiently for data entry, analysis, and report generation during medical record reviews.
- Assisted in reducing data entry errors by conducting thorough audits of electronic medical records and providing staff training on best practices.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Employee of the month for 6 months in a row.
Inbound Call Center Agent
Teleperformance
10.2016 - 01.2019
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
- Actively collaborated within a team setting, sharing valuable insights from daily experiences that contributed to overall improvement efforts.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
GED -
Preparatoria Modulo Villa Atoyac
Atoyac, Jalisco 05.2001 -
Associate of Arts - Photography
CAAV
Guadalajara 07.2022 - 12.2024
Skills
Written Communication
Quality Assurance
Self Motivation
Professionalism
Adaptability and Flexibility
Multitasking Abilities
Written Communication
Timeline
Associate of Arts - Photography
CAAV
07.2022 - 12.2024
Medical Data Entry
Omnisource Solutions
05.2019 - 05.2024
Inbound Call Center Agent
Teleperformance
10.2016 - 01.2019
GED -
Preparatoria Modulo Villa Atoyac
05.2001 -