Jose Luis Flores Torres
Fraud Detection Analyst
Guadalajara,JAL
Summary
Dynamic Fraud Analyst with expertise from Tata Consultancy Services in fraud detection and prevention. Proven ability to enhance detection capabilities through advanced data analysis and effective communication. Skilled in identifying patterns and resolving disputes, contributing to increased accuracy in fraud identification and improved customer satisfaction.
Fraud detection professional skilled in identifying and mitigating financial risks. Strong analytical abilities and expertise in data analysis, risk assessment, and pattern recognition. Effective team collaborator focused on achieving results, adapting seamlessly to evolving challenges. Highly reliable with keen eye for detail and proactive approach to problem-solving.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Fraud Analyst QC
Tata Consultancy Services
06.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
Data Entry Clerk
Omni Solutions
06.2019 - 05.2024
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Between 60-80 words written per minute.
Customer Service Representative
Teleperformance
10.2016 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed over 50 customer calls per day.
Education
Diploma in Photography - Arts
CAAV
Guadalajara, Jalisco, Mexico 05.2001 -
No Degree - Journalism
Centro Universitario Del Sur
Ciudad Guzmán, Jalisco, Mexico 05.2001 -
High School Diploma -
Preparatoria Modulo Villa Atoyac
Atoyac, Jalisco, Mexico 05.2001 -
Skills
Fraud detection
Timeline
Fraud Analyst QC
Tata Consultancy Services
06.2024 - Current
Data Entry Clerk
Omni Solutions
06.2019 - 05.2024
Customer Service Representative
Teleperformance
10.2016 - 01.2019
Diploma in Photography - Arts
CAAV
05.2001 -
No Degree - Journalism
Centro Universitario Del Sur
05.2001 -
High School Diploma -
Preparatoria Modulo Villa Atoyac
05.2001 -